Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
About the role
TheCustomer Service Specialistat Haleonis responsible fordelivering reliable,accurate, and customer focused service execution by managing day to day Order to Cash (O2C) activities and supporting customer collaborationobjectives.
Starting from strong Customer Service fundamentals, the role ensures high service performance (OTIF),accuratebilling, and responsive issue resolution, while contributing to ServiceAsMeasured by Customer (SAMBC) and positive customer experience outcomes.
The role works closely with the Customer Service & Collaboration Manager and cross functional teams to support customer satisfaction, operational efficiency, and customer value creation, contributing to improved Advantage Group survey results and long-term customer partnerships.
Responsibilities
Manage the daily Customer Service and Order to Cash (O2C) workflow— processing orders, tracking deliveries, handling invoicing, and supporting claims/returns
Helpdrive strong service performanceby contributing to On TimeInFull (OTIF)delivery andServiceAsMeasured by Customer (SAMBC)results
Supportaccuratebillingby minimizing disputes, credit notes, and manual corrections in partnership with key teams
Be a clear and proactivepoint of contact for customers, keeping them updated on orders, deliveries, and any service issues
Recogniseservice issues early, use data to understand the root cause, and help implement corrective actions
Maintain clean,accuratecustomer databycollaborating with customer teams, internal stakeholders, and third‑party distributors
Contribute to improvementsthat boost availability, efficiency, and the overall customer experience
Your profile
University degreefrom a relevant field– fresh graduates are welcome as well with relevant experience
Proventrack recordincustomer serviceroles (internship experience can be considered as well)
High attention to detail working with large amount of data and deadlines
Goodworkingknowledge of supply chain software systems
Ability towork independently with accountability and ownership attitude
Aptitude to work with key external stakeholders and communicate with them in Romanian and English as well
Why Haleon?
We offera great workenvironment with opportunity to grow
Work equipment mobile, laptop
Medical subscription and dental prevention subscription and Partnership for Prevention Program
Life- and accident insurance
Meal tickets 45 RON/every working day
Short Fridays
Job Posting End Date
2026-04-10Equal Opportunities
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
Adjustment or Accommodations Request
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
Note to candidates
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.
