Customer Success Manager, Global SMB in Bucuresti

WHO YOU ARE You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen and understand their problems. Most of your communication will be written.Youre known for being a team player. Youre interested in mentoring your peers, lending a helping hand to cross-functional partners, and actively contributing to internal projects.High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others.Youre excited about being a founding member of a new department. You want to help build a strong culture and are interested in growing in your career.You have experience managing a large number of accounts with a Tech-Touch rather than a High-Touch level of engagement.You welcome frequent feedback regarding your path to progressing through the organization. You have domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.).Strong written and verbal English skills are essential. WHAT WE OFFERFrom comprehensive benefits to remote availability to flexible time off, weve got you covered so you can prioritize work-life harmony. Competitive compensation that may include equityRetirement and Employee Stock Purchase PlansFlexible paid time offComprehensive benefit plans covering medical, dental, vision, life, and disabilityFamily services that include fertility benefits and equal paid parental leave Dog-friendly offices and remote availability across many global locations Professional development supported by formal career pathing, learning platforms, and tuition reimbursement Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week Employee Resource Groups that provide supportive communities within BrazeCollaborative, transparent, and fun culture recognized as a Great Place to Work Details of these benefit plans will be provided if a candidate receives an offer of employment. Benefits may vary by location.ABOUT BRAZEBraze (Nasdaq: BRZE) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.Braze is proudly certified as a Great Place to Work in the U.S., the UK and Singapore. We ranked #1 on Great Place to Work UKs 2023 Best Workplaces (Medium), #3 on Great Place to Work UKs 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Works 2023 Best Workplaces in Europe (Medium), #5 on Fortunes 2022 Best Workplaces for Millennials in the US, #10 on Great Place to Work UKs 2023 Best Workplaces for Women (Large), #19 on Fortunes 2023 Best Workplaces in New York (Large), and were named as a Top Achiever on Great Place to Work UKs 2023 Best Workplaces in Tech.Youll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo not to mention our employees in nearly 50 remote locations.Please see our for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.