Customer Success Representative, Subscription in Bucuresti

Function: Worldwide Renewals Sales & Customer Success Reports To: Manager, Renewals Sales Representatives The Renewals Sales Representative (Strategic Accounts) is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners.  The Renewal Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Renewal Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.ResponsibilitiesEffectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sellEnsures customer success and goes above and beyond to ensure customer retention and satisfactionProactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreementsProvides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreementsEfficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contractsPositively interacts and collaborates with Customers, Veeam partners, and Veeam associatesIdentifies and pursues maintenance reinstatement opportunitiesAssists in negotiation of maintenance agreementsAccurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)Achieves target quotaFocuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our strategic customer base (varies depending on segment)RequirementsBachelor’s Degree required (a combination of education and experience will be considered)Previous product or services sales experience in software or related industry is a plusPrevious support and/or maintenance renewal sales experience is preferredSuperb customer service skills are requiredExcellent verbal and written communications skillsExceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotasAbility to work in a semi-autonomous and fast-paced environmentHigh-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone callsExperience compiling, querying, analyzing and reporting dataProficiency with SalesForce.com is desirableBasic knowledge of virtualization industry and the ability to relay information to the partner community