Field Service Engineer Timisoara in Bucuresti

Job DescriptionMain purpose of the job:Perform preventative maintenance, installation, service and repair on core PHILIPS AMI, CT, MR, DXR, IGT, ICAP, US, MA&TC equipment.Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales personnel in line with valid PHILIPS policies and by means of his technical knowledge Main tasks in the job:To install PHILIPS equipment according standards with respect to quality and installation time as set by PHILIPSInstalls products on which they have been trained (which may include removal of packing materials, assisting in transporting equipment to installation site, mechanical assembly, and electrical hook-up in accordance with product wiring diagrams, tech documentation and corporate directives.Provides required preventative maintenance, factory modifications within the scheduled time and to the quality standards set by PHILIPSDiagnoses & resolves equipment problems, supported by technical support engineers, helpdesks and service logisticsTo follow all quality standards within the frame of valid PHILIPS and Philips Romania business policiesUtilizes the call escalation process and communicates customer issues to optimize customer uptime and satisfactionTo be a professional representative for PHILIPS with respect to customer problems, ensuring personal acceptability by the customer in appearance and behaviour in accordance with PHILIPS policy and targetsTo conform to PHILIPS safety standards including health and safety regulations and in the event of hazards or accidents to take immediate control of the situation and involve theTo handle properly confidential issues according Philips standards and to act according General Business PrincipalsPerforms all administrative duties in a complete manner within prescribed company policies/guidelines including timesheets, service tickets, expense reports, FCOs, preventative maintenance, and other related paperwork.To keep abreast of new technologies likely to affect PHILIPS range of productsManages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, company vehicle, business expenditures, etc.To follow the company quality regulations (ISO 9001, 13485; PQA; TQM; ) and internal directives and proceduresBuild up experiences sharing platform across CEE regionEducation and knowledge requirements:Associate degree in electronics and/or biomedical fieldsMedical Diagnostic Imaging EquipmentTechnical competentPC handlingFluent English spoken and written


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