About Condado
Condado is a cloud contact center consulting and delivery partner specializing in Contact Center as a Service (CCaaS) platforms. We help organizations implement, optimize, and support modern customer experience solutions across voice, digital channels, and integrations. Our teams work hands on with platforms such as NICE CXone, Five9, Zoom Contact Center, and Amazon Connect, delivering practical, reliable solutions for real client needs.
Role Overview
Condado is seeking a hands-on Five9 CCaaS Platform Engineer with strong experience in Five9 IVA, APIs, routing automation, and platform integrations.
This role is highly technical and execution focused. The ideal candidate will actively configure, deploy, troubleshoot, and optimize Five9 environments in production, including IVA workflows, routing logic, CRM integrations, and API-driven automations.
This is not a solution architect or pre-sales role. We are specifically looking for someone who has personally built and supported production-ready Five9 environments.
Key Responsibilities
Configure and deploy Five9 environments in live production systems
Build and maintain:
IVRs
IVA workflows
Skills-based routing
Queues
Agent configurations
Routing automation logic
Configure inbound and outbound campaigns and dialing strategies
Work with Five9 APIs, query modules, webhooks, and integrations
Support CRM integrations (Salesforce preferred)
Troubleshoot routing, IVA, API, and integration-related issues
Participate in UAT, go-live, and hyper-care activities
Maintain technical documentation and configuration records
Support multiple client environments in parallel
Required Qualifications
3+ years of hands-on Five9 experience
Strong experience configuring:
Five9 IVA
IVRs
ACD routing
Skills/queues
Campaigns
Experience working with:
Five9 APIs
Query modules
Automation workflows
Webhooks or integrations
Experience troubleshooting production routing and integration issues
Understanding of contact center concepts and call flows
Strong communication and documentation skills
Comfortable in implementation and managed services environments
Preferred Qualifications
Salesforce integration experience
Experience with chatbot or conversational AI workflows
Exposure to JSON, REST APIs, scripting, or automation logic
Experience with NICE CXone, Amazon Connect, or Genesys Cloud
Consulting or MSP experience
English proficiency required
Important Clarification
This role is best suited for:
Hands-on implementation engineers
Five9 IVA/configuration specialists
Integration-focused CCaaS engineers
This role is NOT targeted toward:
Pure TAM/support-only profiles
Pre-sales architects
Delivery managers
Non-technical contact center supervisors
Budget
$2,000 to $3,000 USD per month, depending on experience and location. Final compensation will be determined by the team based on the candidate’s skills, experience, and overall fit. Candidates should be comfortable with the minimum budget range outlined for this role. This is a contractor’s role.
