Role Details Location: Bucharest, Romania Work Arrangement: Remote Expected Start Date: January 2026 About Us Crescendo represents peak CX performance in the AI era.
We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.
More than that, Crescendo is about people.
We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.
Join us at Crescendo, and let’s build the future of customer experience together.
Welcome to Crescendo.
Welcome to what’s next.
This role supports customers via email, chat, and/or voice , handling more complex inquiries that require strong product knowledge, critical thinking, and excellent communication skills in both French and English .
As a Level II specialist, you will act as a trusted problem-solver, support escalations, and help uphold service quality standards while working fully remote .
They’re the standards we hold for ourselves, our partners, and each other.
Care for others: Empathy is a key driver.
When people thrive, so does the mission.
Embrace growth: Curiosity fuels progress.
Take bold risks, sharpen your edge, go forward.
Manifest trust: Trust is our currency.
Earn it daily, protect it fiercely, and let it fuel what’s next.
Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
Be humble: Humility opens the door to better ideas.
Hear others, lift others, keep learning.
Crescendo is proud to be an equal-opportunity workplace.
We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together.
We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.
PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data.
By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here .
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