Inside Sales and Customer Care Representative in Bucuresti

Tenneco is one of the world's leading designers, manufacturers, and marketers of automotive products for original equipment and aftermarket customers, with full-year 2021 revenues of $18 billion and approximately 71,000 team members working at more than 260 sites worldwide. Through our four business groups, Motorparts, Ride Performance, Clean Air, and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicles, commercial trucks, off-highway, industrial, motorsport, and the aftermarket.This is a unique opportunity to join an international company as an Inside Sales and Customer Care Representative This position will be part of the EMEA’s Off-Highways/Heavy Duty team. In this role, you will primarily support the regional sales managers (primarily: quote, process, identify parts, after-sale services & tool usage, replenishment order processing, secondarily: replenishment order support and/or operative product support) with direct customer & prospects.  The operative product support will also be of technical nature, specifically to Internal Combustion Engine (ICE) focus. This role will report to the Customer Care Manager Off-Highway EMEA. Key ResponsibilitiesAct as part of the Off-Highways/HD EMEA organization - Voice from & voice to the customers (actively)Direct and/or indirect coordination of daily operations with inside & outside departments, customers, and internal suppliers as and when requiredAdministration of the order entry processAdministration of the direct shipments; coordinate & follow-up with supplier, goods receipt & supplier invoice validationArrange outbound shipments; scheduling of transport depending on customer agreements/selected forwarder.Contact warehouse/transporters to have shipments ready and picked up in time.Administrative follow-up of shipments from A to ZMaintenance of Customer Care peer-2-peer relations (pointing, review, setup, tracking)Deliver a high standard Inside sales calls, including customer serviceProactive & reactive communication with customers & prospects (verbal, non-verbal, electronic)Technical-Commercial sales support and/or part identification by the usage of technical databasesEstablish and maintain effective communication channels (internal and external), for receipt and transmittal of information, requirements, and prioritiesReview sales performance versus plan and report progress to Inside Sales Manager. Ensure periodic report is provided accordinglyActively involved with sales promotions and customer-focused activitiesAttend carrier meetings and be involved in the tendering process ensuring that contractual service levels are metMonitor BW reports assessing month-on-month growthUsage of TecCom, where neededAttendance at management meetings when required to update and provide input relevant to Inside Sales (incl. Customer service) activities.Ensure that company policies and procedures are applied consistently and fairly to minimize any risk of potential claims of unfair treatmentMaintain records and any necessary/required documentation concerning the “Inside Sales” operation, ensuring Data Protection Legislation is adhered to at all times.Focus & follow on company goals and objectives being achievedCommunicate to internal/external customers/suppliers to ensure that each other’s needs are recognizedAdherence to all applicable Health, Safety, Environmental, and Quality policies and proceduresAdherence to company policies, procedures, and cores valuesEnsure production of timely and accurate recordsActively seek to keep informed of any changes and will proactively share information and ideas with colleagues where appropriate.Processing, monitoring, and checking invoices (i.e., 3rd party internal supplies) in the frame of “Regional Sales manager” GuidanceDeal with carriers (for ex EMEA DC & 3rd party direct shipment)Deal with auditors and inspections as applicable to define export marketsOperatively load and implement New products numbers (NNA) in conjunction with Product ManagersFollow changes to the policy given by " Customer Care Managers."Communicate customer or business issues to the " Customer Care Manager" to determine the needs of submitting ISWRCustomer SurveyActively process replenishment order (work with EMEA SC and US Product Planners) What we offer We want to make you feel welcomed, challenged, and inspired. So we’ve carefully put together a blend of benefits meant to boost your health and well-being, to ensure your personal and professional growth and your integration in a pleasant day-to-day working environment. What you can expect next Our team is ready to act immediately on those candidates who are the best fit for the role. You’ll first hear from someone in Talent Acquisition to schedule a phone screen, and then the next step will be a personal interview with our Hiring Manager. We pride ourselves on moving through processes quickly, and you can be sure of transparency and prompt communication throughout.  We are committed to the safety and health of our employees. We adhere to social distancing recommendations and other protocols, ensuring a safe work environment.Required SkillsWhat will make you successfulTechnical and/or Commercial degree or equal through experience ( preferably in Sales, Technical Sales, or Product Management or equivalent)5+ years of business experience in a sales, sales support, or customer service function (preferably with a technical interface in automotive or construction – mining environment)Fluent in English; Dutch, French, or any other language is an added valueKnowledge of procedures and logistics processesOverall knowledge of transport and forwarding bookingsKnowledge of SAP, MS office – knowledge of NABS/BPCS is an assetCore competencies: customer focus, decision making, getting organized, striving for excellence, integrity, and trust, conflict management, motivating others, team player Problem solver on customer issues (commercial & technical–commercial)Multiple operation systems usage capabilities to supply the best input possibleRequired ExperienceWhat will make you successfulTechnical and/or Commercial degree or equal through experience ( preferably in Sales, Technical Sales, or Product Management or equivalent)5+ years of business experience in a sales, sales support, or customer service function (preferably with a technical interface in automotive or construction – mining environment)Fluent in English; Dutch, French, or any other language is an added valueKnowledge of procedures and logistics processesOverall knowledge of transport and forwarding bookingsKnowledge of SAP, MS office – knowledge of NABS/BPCS is an assetCore competencies: customer focus, decision making, getting organized, striving for excellence, integrity, and trust, conflict management, motivating others, team player Problem solver on customer issues (commercial & technical–commercial)Multiple operation systems usage capabilities to supply the best input possible

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