We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Enterprise Cloud Services (ECS) runs the SAP Cloud powered by HANA and is responsible for services and support for operations of customer business systems and applications embedded in an international delivery approach.
Beside day-to-day administration we are part of strategic projects for new technologies as reference for SAP customers.
The ECS Delivery Team is currently located in Germany, India Mexico and Hungary and is now expanding its operations and support team to Romania.
ECS Delivery has 24/7 responsibility for incident Priority 1 and Priority 2 handling, escalations, problem management and continuous improvement. It is also the interface to SAP Active Global Support and to Customer Operation Control Centers. Service and Demand Management for Tools & Processes used inside ECS organization. Interface to various SAP development units, mainly Cloud Lifecycle Management tools
For our ECS Delivery location in Bucharest we are looking to build a new team of SAP Technology Consultants to support the SAP Cloud powered by HANA for customers across EMEA.
SUMMARY AND ROLE INFORMATION
As an SAP Technology Support Engineer, you will:
Work in shifts which may include weekends or public holidays as required by the project
Deliver 1st and 2nd level support consulting services
Be in direct contact with the customer via phone, email or ticketing system
Be responsible for Service and support of SAP Cloud powered by HANA Customer Landscapes
Operate SAP technology-based system landscapes to achieve ambitious SLA requirements
Work in alignment with the company procedures to ensure an efficient and quality service
Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes
Create and implement change request documentation
EXPERIENCE / ROLE REQUIREMENTS
Bachelor (last year) or master’s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
Good learning capabilities to be able to complete the SAP BASIS Certification
Knowledge of enterprise-level applications and understanding of Global Delivery model
Technical Skills (advantage)
Previous relevant experience in Support Engineer, Database Administrator or BASIS consultant role
SAP BASIS – Strong Knowledge and Hands on experience of Technical Planning, Installations, Upgrades, Maintenance etc.,
Technically fluent in Databases (Oracle/DB2/SQL Server/MaxDB/Sybase/HANA) administration, Operating Systems (Unix/Windows/Linux), hardware technologies (IBM, HP, Intel)
Experience in Performance tuning, technical reviews and Audits
Knowledge of High Availability/Disaster Recovery Strategy
Knowledge of SAP Technologies, e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services.
Personal Skills
Experience in communication with customers and managing expectations
Strong customer focus and service minded
Strong communication and networking skills
Good analytical and solution-oriented thinking
Good team player and ability to work effectively in international and virtual teams
Continually develop SAP solution core skills and business knowledge based on accumulated experience.
Able to provide knowledge transfer from certain technology areas
Proactive in learning and highly self-motivated
Proficiency in written and spoken English
#SAPNextGen
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
