International Account Senior Advisor with German (full-time and part-time) in Bucuresti

Your day to day:Act as a frontline interface with customers of Vodafone companies worldwide. The role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a global customer service standard.With these activities, you will have a great impact on our business:Respond efficiently and effectively to customer queries through all available Omni-channels (phone, chat, incidents, etc…)Identify secondary (possible or hidden) customer needs and attempt to add value accordinglyEnsure service level agreements are met and maintained through accuracy in handling required tasks and through communicating positively with all involved parties (2nd Line, 3rd Line, etc…) to facilitate timely issue resolutionFollow agreed processes/procedures to raise and resolve customer queries and propose potential process improvements where applicableOwn and manage customer engagement and interaction, ensuring all agreed quality attributes are met and exceededManages the balance of benefits for the customer and the businessWith these skills, you are a great candidate:German level – C2 Speaking ProficiencyStrong verbal communication skillsHigh problem-solving skillsProficiency in using MS Office applications is a plus.Ability to present value-added solutions to clientsHigh emotional intelligence and soft skills with the ability to manage high-profile customersAchieves goals in a timely manner while providing excellent client serviceAbility to learn, seek knowledge and self-developmentExperience in a multi-system environmentPreferable experience within a Contact Centre or Customer Service environment for 1 yearSounds like the perfect job? We’ve got even more to offer:Work from HomeMedical and dental servicesLife insuranceA dedicated employee phone subscriptionSpecial discounts for gyms and retailersOngoing EducationYou get to work with tried and trusted web-technologyGetting in on the ground floor of a technology changing company


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