IT Service Desk Agent in Bucuresti

At LeasePlan, we are always asking What's next in mobility. Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together!The IT Service Desk Specialist will provide front-line primary technical support to end users on various technical requests, incidents and and problems relating to accesses to tools and platforms, the IT infrastructure, hardware and applications.Responsible for responding to, documenting and resolving service tickets in a timely manner according to the SLAs.Will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.May require independent work, sharing information and assisting others with work ordersResponsibilities:IT First level support (software + hardware) + escalations to external support partnersProvide exceptional customer service via phone, email, ticketing tool or chat, as appropriate.AD User administration and maintenance of coherent access rulesNew starter setup and inductionTermination of leaversPrepare IT Service Desk work instructions and proceduresAsist with implementation, maintenance, changing and testing new applications or services.Report and document security breaches; prevent unauthorized access to data and resourcesOffer user support for all IT applications within LeasePlan entities.Investigate requests for support and determine the proper immediate actions to take. If second level support required escalate requests to appropriate team/person.Keep permanent communication and interaction with all members of IT Global Service Desk team and also with the supported end users.Reviews user requirements and needs for software and services; performs related research and analysis and provides information and guidance to users; coordinates implementation, installation, and training.Administration of security controls by processing access requests.Providing support regarding information security access problems.Establishing and maintaining correct access rules defining who has access to which data sets under what circumstances.Preventing unauthorized access to data and resources on the network.Maintains records of work activities and documents recurring, difficult or complex problems; identifies trends, recommends solutions and resources.Actively participates in departmental, committee, and technical meetings to discuss and resolve user issues and implement new projects.Attends training sessions, conferences, classes and utilizes online resources to maintain and update skills and knowledge as necessary to keep updated on relevant work instructions and information.Requirements:Familiarity with IT Support /governance principles and processesPrinciples of troubleshooting and analysis.Beginner MS Office (Excel, Access) skillsFamiliarity with different IT systems and tools an advantagePrevious Citrix experience as an advantageYou will have 1+ years’ experience working in a professional team environmentCareers at LeasePlanLeasePlan operates across 29 countries. With over 55 years’ experience, LeasePlan’s mission is to provide What’s next in mobility so our customers can focus on what’s next.We also believe ‘you cannot grow a business; you can only grow people who can grow the business.’ LeasePlan is proud of its culture of service and care towards customers and each other, which has endured for over 55 years. By applying to work with LeasePlan, you are joining a team where you yourself will get to play a part in building the future of our business.