Description

& Requirements Who we are looking for Are you ready to start your career as a client service professional within an international business environment? We are seeking a Junior Client Service Analyst to join our growing team, where you will have the opportunity to develop your skills while contributing to the success of a global organization.Key requirements:

A college degree or equivalent qualification;

Fluent in spoken and written English (B2 - C1);

Solid skills in Microsoft Excel and Microsoft Outlook (training will be provided for internal IT tools);

Strong organizational and administrative skills with attention to detail;

Proactive attitude, capable of managing high workloads effectively and meeting deadlines;

Ability to follow established processes, identify potential issues, and communicate them clearly to the Team Leader;

Excellent communication and interpersonal skills;

Flexibility to adapt to changing workloads and processes;

Prior knowledge of CESOP is not required but enthusiasm for learning is essential.

Your future role

Handle support requests, troubleshoot basic issues, and document resolutions accurately;

Escalate unresolved problems with clear details and learn troubleshooting techniques under supervision;

Support users with account access following security protocols;

Engage in training to enhance skills and adapt to new technologies;

Communicate effectively with users and team members;

Participate in meetings and foster a positive, team-oriented approach.

Junior Client Service Analyst | Business Delivery Solutions in Bucuresti

Contact

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