We have an opportunity for a Lead Cust Exp Specialist to join our team in Bucharest. Reporting to the Sr Cust Exp Supervisor you will act as the primary point of contact for an assigned portfolio of customers, ensuring seamless collaboration between customers, sales, and business operations.
In this role, you will be responsible for managing both commercial and operational activities across the Order-to-Cash process, including order validation and entry, backlog management, and claims handling. You will ensure accurate execution of processes, resolve customer issues proactively, and provide timely updates to deliver an excellent end-to-end customer experience. This is a hybrid role (3 + 2).
Key responsabilities
Act as the main interface between customers and internal teams (Sales, Logistics, Finance, and Operations), ensuring smooth order processing and high customer satisfaction. Manage the full order lifecycle, including order validation, entry, scheduling, and resolving roadblocks such as pricing discrepancies, credit holds, or stock issues. Monitor and proactively manage order backlog, providing timely updates and addressing delays, incomplete orders, or invoicing issues. Handle customer claims and disputes (returns, damages, financial discrepancies), ensuring accurate processing and timely resolution in collaboration with internal teams. Support revenue maximization initiatives by coordinating expedite requests, pull-ins, and collaborating with planning teams during month/quarter-end activities. Contribute to continuous improvement by ensuring process compliance, supporting training and onboarding, maintaining documentation (SOPs), and acting as a subject matter expert for assigned customers or region. Key skills and qualifications
Bachelor’s degree Business fluency in English (written and spoken); additional European languages are a plus 1–2 years of experience in Customer Support or a similar role Excellent communication and interpersonal skills, with the ability to engage effectively with diverse, global customers A customer-focused, proactive, and solution-oriented mindset Highly organized with strong attention to detail and a structured, process-driven approach Our offer
Competitive Salary regularly increased based on your performance; Market-leading Sales performance incentive rewarding your individual achievements; Enjoy 25 vacation days per year, plus extra days off for life's special events we provide meal vouchers; Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers); Medical Insurance Plan paid by the company; Christmas and Easter bonuses; Recognition & referral bonus programs; Comprehensive induction, ongoing training and development to set you up for success; In-house and external learning platforms (Udemy) to continue to expand your skills; Work experience opportunities to help you grow your career with us; Global employee networks to help you connect and grow; Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters; In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids; Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment; Your family is growing while working at Honeywell? We congratulate you by offering special bonuses; Frequent Employee Engagement activities fostering an inclusive and diverse work environment; 3 + 2 hybrid work arrangement to support your work-life balance; Flexible working hours; Fresh fruit days in the office. Equal opportunity statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Honeywell recently announced plans to sell its Product Solutions and Services (PSS) business to Brady Corporation. At this time, we anticipate that the deal will close in the second half of 2026, subject to customary closing conditions. We expect this role, dedicated to the PSS business, will be part of this future transaction when it closes.
