M365 Duty Manager in Bucuresti

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.


  • Monitoring incoming volumes and triage service requests to appropriate owners, based on their skills and on the business priorities, taking customers’ needs and other urgencies into consideration;
  • Managing stakeholders’ escalations and setting expectations;
  • Supporting engineers with case related operational activities such as engaging other teams;
  • Being the point of contact regarding supportability and team availability for collaborations;
  • Scheduling engineers based on availability and incoming volumes;
  • Participating in trainings and ensuring focus on continuous development;
  • Ensuring all team related processes are maintained up to date and sharing feedback on tool improvement opportunities
  • Qualifications

    Language Qualification
    English Language: confident in reading, writing and speaking.
    Fluent in German, French, OR Italian: confident in reading, writing and speaking.

  • Proven experience in handling high pressure situations;
  • Managing stakeholder and customer escalations;
  • Advanced skills in Office Package (Outlook and Excel);
  • Experience in customer support;
  • Comfortable with ambiguity and change;
  • Managing cross team collaboration and communication;
  • Able to work through conflicting priorities and manage time efficiently
  • Contact

    Datele de contact vor fi vizibile dupa ce veti aplica!

    Anunţ expirat
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