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Open Order Management Responsible in Bucuresti

The purpose of the Customer Service Representative role is helping the business achieve their targets and KPI through fast and diligent process support. He /She is the main point of Care and Supply Chain teams regarding orders in progress.

Business Role

Customer Service/ Open Order Management Responsible

Location

Bucharest, Romania

Functional Role

Sales Services associate

Reporting to

TL SPOC

Responsibilities

The purpose of the Customer Service Representative role is helping the business achieve their targets and KPI through fast and diligent process support. He /She is the main point of Care and Supply Chain teams regarding orders in progress.

Responsible for all customer orders being in a constant flow:

  • Processes customer purchase orders, resolves issues, handles general inquiries, cross references with a max margin method;
  • Provides consultancy and guidance to Core teams on the Open Order Management cycle and associated processes;
  • Helps maximizing the revenue on the accounts throughout quarters by collaborating with all involved stakeholders;
  • Backlog accountability;
  • Manages the Open Order Report to ensure that appropriate actions are taken to deliver orders within agreed SLA and according to business need;
  • Uses tools (i.e. SAP/S4, OSS/OSV, SFDC, etc) daily and acts accordingly;
  • Provide backlog analysis and summary report to stakeholders recurrently;
  • Handles customer inquiries via email and phone (e.g. delivery date, documents, certificates, price confirmation, ship to address etc);
  • Liaises with local CS, SCSF, Procurement, Warehouse etc teams to offer customers swift solutions and replies;
  • Checks reports (e.g. blocks, reservations etc);
  • Maintains accurate data in SAP;
  • Performs troubleshoot on all sales orders;
  • Assists to identify and execute various enhancements to all management process;
  • Ensures compliance to all company and business policies and administer all open sales order and ensure appropriate order flow;
  • Follows up on deliveries with the warehouse, ensuring goods issue, delivery and invoicing on time.

    • Qualification criteria

    Academic:

    University Qualification (Economics, business sciences) and 3+ years in a fast paced, customer focused working environment

    Master Degree is a plus

    Biopharma/Lab environment knowledge (preferable)

    Skills and competences

    SAP knowledge in sales activities;

    Strong analytical and problem solving skills;

    Time management skills

    Process improvement management

    Prioritization skills.

    Language skills (refer CEFR):

    -for Germany: German C1-B2, English B2

    -for France: French C1, English B2

    -same for all respective countries

    Soft skills:

  • Highly customer centric as well as proactive and team focused;
  • Outstanding interpersonal skills with the ability to comfortably interact with internal and external stakeholders and various client types (e.g. technical, end user, and economic buyers);
  • High sense of responsibility and self-starter;
  • Thinks outside the box to advance innovation;
  • Process improvement management;
  • Analytical skills to thinks through complex problems.

    • .

    We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
     

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    3rd party non-solicitation policy

    By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

    Contact

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