Job Description
Your Responsibilities:
Own platform operational stability:
- Coordinate operational health across all procurement solutions at platform level;
- Monitor platform KPIs, incidents, problems, changes, and trends to anticipate risks and steer improvements;
Lead major incidents and escalations:
- Lead platform-level P1 incidents and coordinate squads, vendors, and business stakeholders;
- Act as a central point of contact during critical outages to ensure fast recovery and business continuity.;
Drive continuous improvement & risk reduction:
- Run post-incident reviews with actionable, cross-squad measures and track systemic fixes to closure;
- Organize and orchestrate the problem management within the platform;
- Build and maintain a platform risk register and prioritize remediation across squads;
Strengthen readiness and resilience:
- Lead platform readiness initiatives ahead of business-critical seasons (capacity, resilience, support coverage);
- Define and evolve observability standards, resilience patterns, and recovery readiness (incl. tests and drills);
Shape and execute platform operations strategy:
- Contribute to and execute the platform operations strategy together with the Platform Lead and the Platform Architect;
- Influence platform-level standards, DR cadence, and release governance for critical journeys;
Enable teams and collaborate across platforms:
- Coach squads in an operations assurance mindset and clarify platform vs. squad responsibilities;
- Collaborate with Operations Managers of other platforms and the operations guild to proactively prevent blockers and systemic risks.
Qualifications
Required key competencies and qualifications:
- Strong operational leadership experience at platform or complex system level with high business impact;
- Hands-on expertise in major incident management, problem management, change governance, and operational excellence;
- Platform mindset — ability to optimize stability and resilience beyond individual squads or services;
- Excellent stakeholder management skills, including vendors and business partners;
- Experience in vendor management, escalation strategies and problem tracking with vendors;
- Analytical and structured thinking, using operational data to drive concrete improvements;
- High autonomy and ownership, comfortable making decisions under uncertainty.
Additional Information
What we offer at METRO.digital?
- Hybrid and agile work: thrive in a flexible, multicultural environment.
At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.
- People development: when you grow so do we!
We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.
- Support with individual solutions: we are people-caring!
We offer support whenever you need it - at every stage of your professional journey.
Want to know more about all our benefits? Discover more here.
Let´s connect soon. Apply for the role now!
Position grade within our career framework: Operations Manager Grade 2 (Md7).
