Operations Manager – Procurement platform in Bucuresti

Job Description

Your Responsibilities:  

Own platform operational stability: 

• Coordinate operational health across all procurement solutions at platform level;
• Monitor platform KPIs, incidents, problems, changes, and trends to anticipate risks and steer improvements;

Lead major incidents and escalations: 

• Lead platform-level P1 incidents and coordinate squads, vendors, and business stakeholders; 
• Act as a central point of contact during critical outages to ensure fast recovery and business continuity;

Drive continuous improvement & risk reduction: 

• Run post-incident reviews with actionable, cross-squad measures and track systemic fixes to closure;
• Organize and orchestrate the problem management within the platform; 
• Build and maintain a platform risk register and prioritize remediation across squads;

Strengthen readiness and resilience:

• Lead platform readiness initiatives ahead of business-critical seasons (capacity, resilience, support coverage); 
• Define and evolve observability standards, resilience patterns, and recovery readiness (incl. tests and drills); 

Shape and execute platform operations strategy: 

• Contribute to and execute the platform operations strategy together with the Platform Lead and the Platform Architect;
• Influence platform-level standards, DR cadence, and release governance for critical journeys;

Enable teams and collaborate across platforms: 

• Coach squads in an operations assurance mindset and clarify platform vs. squad responsibilities; 
• Collaborate with Operations Managers of other platforms and the operations guild to proactively prevent blockers and systemic risks. 

Required key competencies and qualifications: 

• Strong operational leadership experience at platform or complex system level with high business impact;
• Hands-on expertise in major incident management, problem management, change governance, and operational excellence;
• Platform mindset — ability to optimize stability and resilience beyond individual squads or services; 
• Excellent stakeholder management skills, including vendors and business partners; 
• Experience in vendor management, escalation strategies and problem tracking with vendors; 
• Analytical and structured thinking, using operational data to drive concrete improvements;
• High autonomy and ownership, comfortable making decisions under uncertainty.  

What we offer at METRO.digital?    

• Hybrid and agile work: thrive in a flexible, multicultural environment.

At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.

• People development: when you grow so do we!

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.

• Support with individual solutions: we are people-caring!

We offer support whenever you need it - at every stage of your professional journey.

Want to know more about all our benefits? Discover more here. 

Let´s connect soon. Apply for the role now!    

Position grade within our career framework: Operations Manager Grade 2 (Md7).