Order Management Specialist in Bucureşti


Our context:


Did you know that the London traffic lights are sustained by the Vodafone fixed line?

Would you like to have an impact on the technology people use daily?

Join the European Fixed Connectivity Order Management team and deliver lines that enable Ryanair services in airports, support Apple in extending its global store network, connect Amazon's worldwide shipping operations.

What are we looking for?

We need a colleague that has outstanding customer experience and is able to coordinate multiple work streams. Italian/Spanish/French/German on an intermediate level would be a plus.

Are you ready to know how Vodafone connects the world? 
We will teach you the foundations of fixed networks and you will contribute to an ever-growing digital society. 
For this we prepared an induction process to help you accommodate to the role and to boost your performance with trainings recognized worldwide.


Key accountabilities and decision ownership on:


Raising official orders towards international suppliers and ensuring that the created Purchase orders and the order forms contain correct technical details of the service that will be delivered;
Technical checks at delivery stage (location check, patching, prebuild check, router staging, ports status, VLAN check)

Active participation on the installation call with the IP and field engineers, ensuring the circuit is correctly identified and connected to the equipment;

Proactive communication towards internal stakeholders including Customer Delivery Managers for Major Deals.

Daily and weekly reporting updates within the relevant systems in order to enable the kick-off of billing towards the customer.

Stakeholder management: coordination of all the teams involved in the delivery : Field engineers, Carriers, Data & Voice engineers, Global Order Desk, Global Ordering Offshore, NCR;

Project coordination: act as SPOC for the delivery, installation, activation of multiple sites for the same customer


Sounds like the perfect job? We’ve got even more to offer:


In this pandemic period we have 100% work from home for your safety. After this pandemic period we have 2 days work from home per week! 
Medical and dental services
Life insurance
Dedicated employee phone subscription
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
Getting in on the ground floor of and technology changing company
Flexible Vacation – Take time off when you need it, we trust you :)


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