Position Overview: In this role you will be improving overall OTC effectiveness by identifying, recommending, and driving new programs, processes, and tools. Gains commitment, alignment and engagement in OTC strategy. Responsible for the identification, development, implementation, governance, and monitoring of all processes, procedures, tools, and metrics that impact OTC as well as making recommendations for improvements. Provides the framework and strategy for a quality client experience. Monitors key metrics and sponsors projects to address improving one or more key metrics. Leads and participates in project teams to implement agreed projects to ensure business goals and objectives are accomplished within designated timeframes. Main responsibilities: Process expert: Own the process documentation (make sure that it's up to date, create where not existent, update Design solutions that will improve or correct defects in OTC processes, procedures, and tools. This can include the utilization of various analytical tools to streamline/redesign a process or procedure, or documenting business requirements to reduce manual task Reporting: Provide weekly and month end management and operational OTC reports Design business analysis and data recording systems for use throughout the department. Maintain databases and perform updates as necessary to ensure accuracy Regularly examine data reports to locate and resolve mistakes throughout Accurately analyze and collect data for various types of business reports Projects: Be involved and act as an SME in transformation projects under the leadership of global OTC team Cooperate with Project Manager and project teams on small and large scale projects/ initiative Requirements University Degree preferably in Business administration, Economics, or Computer Sciences Minimum 3 years relevant experience in OTC Minimum 3-5 years of experience in working with data / preparing reports / analytical background Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities Improvement projects involvement, Lean Six Sigma certification would be a plus Strong system experience and computing skills: Siebel, Oracle, SAP, Microsoft Office, Business Objects Reports development, advanced Excel skills, Power BI, Power Query, VBA, Macros, database, MS Access, billing and C&C applications, etc. Excellent English written and verbal communication skills Join us at #ADP! Explore our COVID-19 page https:// to understand how ADP is approaching safety, travel, the hiring interview process, and more. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https:// to learn more about ADP’s culture and our full set of values.
OTC Business Process Improvement Program Specialist in Bucuresti
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