Quality Assurance Engineer (Professional Services) (1511) in Craiova

About SugarCRM

Thank you for taking a look at this career opportunity! This is a direct employment position. If you feel you are a fit, please apply by uploading your CV in English. Thank you!

From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission to provide products and services that make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictability by letting our award-winning CRM platform do the work. 

Our diverse group of worldwide employees are united and driven by a shared passion for our mission, culture, and values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out our recent ‘Great Place to Work’ certification that we are so proud of. Work/life fit and flexibility for our team matters and together we pride ourselves on solving for our customers, always. What’s more, we empower everyone to do their best work from home, the office, on the road, or anywhere in between.

If you're ready to grow your career and help organizations grow better and faster, you've come to the right place. Find out more about our SugarCRM careers and how you can become a part of our journey. 

**While this role is remote, we do require candidates be located in Craiova, Romania to be considered, at this time**

About the role

SugarCRM is a customer experience (CX) leader enabling businesses to create profitable customer relationships by delivering highly relevant, personalized experiences throughout the customer journey.

We are looking for a Quality Assurance Engineer to work as a key member of our Professional Services – Customer Experience QA team. You will play a critical role to ensure the best quality of our internal products and customizations for many top clients.

Impact you will make in the role:

  • Participate in the development process for different products we provide for our clients.
  • Working together with a Quality Assurance to assess product problems.
  • Working with developers and project managers to identify system requirements.
  • Create test scenarios and test cases based on the technical requirements provided.
  • Execute these test scenarios and reviewing results.
  • Perform technical configuration work such as user layouts, report building, or workflow configuration.
  • Perform thorough regression testing when bugs are solved.
  • Investigate customer complaints and non-conformance issues.
  • What you will need to succeed:

  • At least 1-2 years of experience in Quality Assurance.
  • Demonstrated ability to learn and adapt quickly.
  • Exceptional English (written and verbal) communications skills required to document easy to follow test scenarios which can be shared with clients.
  • Attention to detail.
  • Strong planning and organizational skills.
  • Bachelor’s Degree highly preferred but commiserate professional experience will be considered
  • The CX / PS Culture

    The SugarCRM Customer Experience Team, which includes Global Professional Services, is passionate about helping our customers enhance their own end customer experience leveraging SugarCRMs suite of CX applications. The team consists of highly experience technical consultants who, working together, thrive when engaging directly with customers to solve their business challenges. There is nothing more rewarding than a project successfully completing with a delighted customer!

    We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.

    Benefits and Perks:

    Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:

    - Private medical and vision benefit coverage

    - Health &Wellness Reimbursement Program

    - Educational Resources - Career & Personal Development Program

    - Attractive salary package

    - Flexible work hours

    - Meal tickets

    -Football Team

    -We are a merit-based company - many opportunities to learn, excel and grow your career!

    Contact

    Datele de contact vor fi vizibile dupa ce veti aplica!

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