Company Description
Microchip Technology Inc. is a leading provider of embedded control applications. Our product portfolio comprises general purpose and specialized 8-bit, 16-bit, and 32-bit microcontrollers, 32-bit microprocessors, field-programmable gate array (FPGA) products, a broad spectrum of high-performance linear, mixed-signal, power management, thermal management, radio frequency (RF), timing, safety, security, wired connectivity and wireless connectivity devices, as well as serial Electrically Erasable Programmable Read Only Memory (EEPROM), Serial Flash memories, Parallel Flash memories, and serial Static Random Access Memory (SRAM). We also license Flash-IP solutions that are incorporated in a broad range of products.
Job Description
Providing customer support for Microchip web based customers in Europe, proactively promoting Microchip products whilst exceeding customer their expectations through the microchipDIRECT sales channel.
Main Functions
- Front line customer support;
- Dealing with phone and e-mail requests for website guidance, customer order
- support and change requests to customer orders;
- Carry out RMA’s and other questions that may arise from customers ordering via
- www.microchipDIRECT.com and generally assist customers as necessary to maintain and win new business for the Company;
- Act as a liaison between customers and the factory and the European sales teams;
- Assist in programs and campaigns to generate more customers and increased sales:
- This will include proactive calls to customers as to cross and up-sell;
- Understanding customers businesses and products to be able to offer complementing solutions;
- Learn and understand Microchip products to assist in the above;
- Collate, summarise, and share sales-related information to the microchipDIRECT team and others within the Microchip organisation as necessary;
Job Requirements
- Effective written and fluent verbal communication skills in English and German; other European language skills would be a plus;
- University Degree in Foreign Languages/ FILS or 3+ plus years experience in customer service industry;
- Experience in the semiconductor industry would be an advantage;
- Strong knowledge in Microsoft Windows applications including Excel, Word, and PowerPoint;
- Likes to work in a team environment sharing tasks, motivated self-starter, detail oriented, and positive attitude;
- Hours must be flexible to accommodate communication with European/overseas team members;
Special Requirements
- Other European language skills would be advantageous;
- Willingness to travel occasionally within territory and elsewhere in Europe or to the USA for specific training;
