We’re looking for a Senior Manager, Business Operations and Program Management, for Booking.com’s Performance Marketing department.You will oversee the building of budgets, support the building of business investment cases, and coordinate 3-year strategic plans for Performance Marketing. Working with the channel owners, you will be responsible for setting and enforcing a reporting cadence towards stakeholders. You will interact on a daily basis with your peers in the Performance Marketing LT, and have direct exposure to leadership across the business. This role reports directly to the VP of Performance Marketing.
Performance Marketing department is a major source of transactions and new customers for booking.com where the customer has shown high intent to be in the market for a travel booking. The department runs Paid Search, Meta Search (Price Comparison) and Search Engine Optimisation attempting to buy as many bookings as efficiently as possible as a result of this the department has a high focus on data using machine learning and human lead processes to help maximize our return.
In this position you will be playing a key role by effectively helping to run the department, coordinating collaboration between different parts of Performance Marketing - Solutions design, Operations, Creative content teams, Project Management - executing independent
analysis and delivering actionable recommendations on topics such as organisational design, governance, accountability, budget management and investment cases
Booking.com is the world’s leading accommodation site, and the third largest e-commerce company, but has kept a small, start-up feel. We are looking for a results-driven, rigorous problem-solver with a sharp analytical mind, who is able to think creatively and has excellent communication skills. Most importantly, we are looking for someone who gets excited about the opportunity to solve key content-related strategic and business operations questions in a data-driven environment to enable long term Booking.com success to achieve our vision to make it easy for everyone to experience the world.
Tasks & Responsibilities.
B.Responsible
- Work collaboratively with counterparts in the PMO/Business Operations teams of other departments and Business Units to agree on budgets, deliverables, metrics and reporting
- Lead the 3-year/annual/quarterly strategic planning process within the Performance Marketing, including linking the annual budgeting process with the long-range strategic planning process in coordination with central Biz/Fin Ops within Marketing.
- Support the creation of business cases for new investment, working with internal stakeholders and topic specialists in coordination with central Biz/Fin Ops within Marketing.
- Prepare presentations for senior management
- Coordinate with the central marketing and channel teams to ensure financial internal data analysis, and collaborate with Data Analytics, Operations and Product/Tech to ensure that we’re using our resource wisely and we’re making effective trade-offs between investment in people and technology
- Apply change, risk and resource management and assess program performance and aim to maximize ROI
B.Skilled
- 7+ years experience in consulting, program management, corporate strategic planning
- Expertise in technology, ideally in travel, e-commerce, retail, payments, and/or consumer facing products is highly desirable
- Thorough understanding of project/program management techniques and methods
- Excellent knowledge of performance evaluation and change management principles
- Able to influence stakeholders at all levels of the organization
- Ability to distill complex business issues and strategies to highlight insights and actionable recommendations in a concise and persuasive manner
- Skilled in strategy development, including project scoping, hypotheses development, financial and business modeling, consensus building, and implementation
- An understanding of the principles of organisational design
- Project management skills, and an ability to influence stakeholders at all levels of the organization
- Excellent written and verbal communication and interpersonal skills
- Ability to take ownership, entrepreneurial, proactive with positive and diplomatic attitude, a self-starter
- Knowledge of SQL and other data gathering and analysis techniques is a plus
Pre-Employment Screening:
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the open position at Booking.com.