Service Desk Engineer in Timiş

Job Description: 

  • Provide system administration services for Windows and Linux infrastructure and development systems;
  • Provide technical support for internal users;
  • Ensure systems are kept in required configuration profile, including: maintenance, changes as required by evolvement of production environments, updating software and software configurations;
  • Perform troubleshoot on Windows and Linux systems to identify hardware, software and networking issues (both OS and application level);
  • Perform specific failure recovery procedures for managed systems and applications;
  • Assume other duties / projects as they arise and be responsive to the needs of the department;
  • Actively contribute to all ongoing and new internal projects;
  • Keeping up-to-date with the latest position related technologies;
  • Provide weekly status report on activities completed and current/ongoing projects;
  • Timely and accurate reporting on status for assigned tasks;
  • Ensuring that operational procedures are up to date and effectively applied;
  • Meet the SLA requirements and the internal procedural workflow.

 

Technical Requirements:

  • Windows and *nix administration and debugging (install/upgrade/repair, starting/stopping/monitoring services, maintenance, upgrade, back-up);
  • Operating systems: Windows (8, 10), Windows Server (2008, 2012, 2016) and Linux (CentOS, Ubuntu);
  • Low\Medium Windows Server Family administration knowledge (AD, DHCP, DNS, Remote Services);
  • Low\Medium Networking knowledge on Windows, Linux and managed switches.

 

Other requirements: 

  • Cooperating efficiently with other department members in order to improve the IT services and overall team performance;
  • Good communication skills, able to share information and clarify business specifications into technical terminology;
  • Minimum 1 years of experience in the technical support field;
  • Relevant university degree in IT or an apprenticeship as an IT specialist;
  • Maintaining problem tracking and resolution at a detailed level for service request;
  • Result-oriented and good diagnostic skills;
  • Efficient time management and team player.

 

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