Service Desk Engineer in Timisoara

Job Description:

Provide system administration services for Windows and Linux infrastructure and development systems;
Provide technical support for internal users;
Ensure systems are kept in required configuration profile, including: maintenance, changes as required by evolvement of production environments, updating software and software configurations;
Perform troubleshoot on Windows and Linux systems to identify hardware, software and networking issues (both OS and application level);
Perform specific failure recovery procedures for managed systems and applications;
Assume other duties / projects as they arise and be responsive to the needs of the department;
Actively contribute to all ongoing and new internal projects;
Keeping up-to-date with the latest position related technologies;
Provide weekly status report on activities completed and current/ongoing projects;
Timely and accurate reporting on status for assigned tasks;
Ensuring that operational procedures are up to date and effectively applied;
Meet the SLA requirements and the internal procedural workflow.

Technical Requirements:

Windows and *nix administration and debugging (install/upgrade/repair, starting/stopping/monitoring services, maintenance, upgrade, back-up);
Operating systems: Windows (8, 10), Windows Server (2008, 2012, 2016) and Linux (CentOS, Ubuntu);
Low\Medium Windows Server Family administration knowledge (AD, DHCP, DNS, Remote Services);
Low\Medium Networking knowledge on Windows, Linux and managed switches.

Other requirements:

Cooperating efficiently with other department members in order to improve the IT services and overall team performance;
Good communication skills, able to share information and clarify business specifications into technical terminology;
Minimum 1 years of experience in the technical support field;
Relevant university degree in IT or an apprenticeship as an IT specialist;
Maintaining problem tracking and resolution at a detailed level for service request;
Result-oriented and good diagnostic skills;
Efficient time management and team player.

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