Service Manager with German in Bucuresti

Your day to day:As a Service Manager with German, you’ll be accountable for one or more IT service clusters in the environment of complex and highly critical IT landscapes and for the negotiation of the services with the business unit. Also, you’ll be accountable for managing service level agreements with internal and external service providers, reviewing both tactical and longer-term metrics, and handling overall vendor performance. With these activities, you will have a great impact on our business:SLA negotiations with customers and annual SLA reviews Support the partner management, governance, and security teams at the customer interface Management of task forces / special topics based on customer or management escalations Service improvements Training of departments on processes and current IT topics Support the strategic projects of the customer Ensure audit conformity - QA for ISO 9001 audits, etc. Strategic further development of processes and tools in Service Management With these skills, you are a great candidate:C1 German levelExperience in Service Delivery Management Experience creating and/or working on customer improvement projectsOutstanding stakeholder management and communication skills Tactical planning and implementation experience Knowledge of IT architectures as well as IT service management processes (ITIL, eTOM, etc.) and company processes (PPM, internal ordering and communication processes, etc.)Knowledge in dealing with complex technical issues and preparation of information in a way that is appropriate for the target audience Sounds like the perfect job? We’ve got even more to offer:WFH - Hybrid approachMedical and dental servicesLife insuranceDedicated employee phone subscriptionSpecial discounts for gyms and retailersAnnual Company BonusOngoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skillsYou get to work with tried and trusted web-technologyGetting in on the ground floor of a technology changing companyFlexible VacationWe recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.