Job Description Roles & Responsibilities:Provide all users in assigned area with systems-related technical support during assigned hours.Monitor and attend to all service requests that are assigned to self in Helpdesk tool ensuring excellent response.Experience in configuring, troubleshooting Dell (or any OEM) Client devices.Good troubleshooting skills to resolve hardware and software issues.Good knowledge on latest desktop hardware, Windows desktop OS versions, Linux desktop distributionsPrioritize assigned calls based on business criticality and user impact, maintaining response and closure conforming to applicable service level agreements.Perform quick and effective troubleshooting to resolve reported hardware or software issues with minimum overhead of additional hardware spares or software licenses.Maintain good rapport and communication with all users in assigned area.Ensure proper maintenance and availability of all systems, network devices and other IT infrastructure in assigned area.Ensure latest tools, enterprise agents, patches and antivirus updates are applied to all systems and applications in assigned area.Ensure all safety, quality and security policies, workflows and best practices are deployed fully in assigned area.Ensure all hardware and software inventories are up to date in assigned area.Escalate critical issues, incidents, and deviations to reporting manager or group head and follow up to closure.Participate in all department meetings, training sessions and discussions as directed by reporting manager.Adhere to all department initiatives, directives, activities, and controls intimated to group or self.Be available in assigned area during all regular hours and ensure backup support when away. Report for support during shift hours or off-hours as may be additionally assigned by reporting manager.Learn, self-develop, and share relevant and up-to-date technologies, methods, and practices.Train and develop trainees who are assigned in same area.Manages vendors and ensures agreed SLA’s are met.Understand Customer specific IT requirements and IT security controls w.r.t. MSA and make sure that we adhere to them 100% at all respective QuEST officesEnsure that the IT KPI’s are adhered and make sure there is no deviation on daily weekly and monthly basisParticipate in all security audits and take ownership in remediating auditRequired Skills (Technical Competency):ServerKnowledge about Administration of Active Directory Infrastructure.Manage & Maintain Internal DNS Infrastructure. Manage & Maintain DHCP Infrastructure.Knowledge of VMware will be added Adhere to Change Control and Downtime Event Reporting procedures for all critical services.Work a flexible schedule allowing system maintenance during off-peak hours (late evening and weekend work as necessary).Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.Provide remote hand support to global Server team based outside of Romania.NetworkKnowledge about switching, routing and security technologies. Support of new Network infrastructure at QuEST global locations.Work with vendors and customers for network technologies and solutions. Coordinate upgrades and changes with business entities and other technology infrastructure groups.Work a flexible schedule allowing maintenance during off-peak hours (late evening and weekend work as necessary).Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.Provide remote hand support to the global Network team based outside of Romania.Desired Skills:Requires a Diploma/ bachelor's degree in a related field. Ability to gather data to identify customer needs and use the information to identify, interpret, and evaluate system and solution requirements. Strong client service orientation.Excellent communication and inter-personal skills. Should be able to work collaboratively with other teams within IT to achieve common goals.Ability to gather data to identify customer needs and use the information to identify, interpret, and evaluate system and solution requirements. Strong client service orientation.Analyze problems and develop solutions to meet customer needs; may involve writing RCA for high severity issues.Creative, entrepreneurial mind-set, execution orientation, and the ability and energy to manage multiple initiatives with limited oversight.Strong analytical skills, including structure problem solving, quantitative analysis.High level of commitment, energy, and creativity to meet demanding deadlines. Education Type Bachelor: Technical Experience Level Mid Level
System Engineer in Craiova
Datele de contact vor fi vizibile dupa ce veti aplica!