Team Lead - Account Security Operations in Constanţa

Job Description

We believe that the passion and talent of our employees is our strength – it is what drives us towards outstanding performance. We offer a dynamic, motivating and sophisticated work environment. A culture that is open, innovative and performance-oriented. Our scale and scope, commitment to people and high standards of integrity make Booking.com a great place to work.

Booking.com B.V. (the company behind Booking.com™, the market leading online hotel reservation service in the world) is looking for a Team Lead - Account Security Operations. The goal of Account Security is to proactively protect, prevent, detect and respond to Account Takeovers and creation of Fake (malicious) Accounts. The team is responsible for managing account security threats across the business operations globally. Continuous improvement on detection and response capabilities is key. Account Security is part of the Cyber Security department within Technology and divided in two teams: Amsterdam (Core: Tier 3) and Bucharest (Operations: Tier 1, 2).

We are searching for a Team Lead - Account Security Operations (Core: Tier 3) who is highly motivated to manage the Account Security Operations team. You will manage and mitigate risks that threaten the security of both guest and partner accounts and will be focused on supporting the team to respond to signals of account takeover, adapt to new and emerging threats and bring account security incident response capabilities to the next level. You will work closely with the other security and fraud teams, and business partners across the organization to minimize customer and partner impact.

 

B.responsible

As a Team Lead - Account Security Operations, you are responsible for leading a team of Account Security Analysts who participate in analytical and research work on the implementation of new methods for detecting cyber-fraud activity and improving the efficiency of existing ones.

Your role is to support your team members and help them to grow towards their individual and company goals. You get things done by influencing, not through authority. You unlock the creativity of your team and inspire them to get the best for our customers and partners. You take full ownership over larger scale incidents ensuring timely reporting with relevant internal and external stakeholders. 

You provide support and input to strategic decisions related to the account security roadmap and focus on optimising the teams’ processes and workflows.

• Monitor and improve operational efficiency & excellence of the Account Security Operations team.
• Set operational goals for Account Security Operations that align with department and company priorities.
• Hire, develop and retain talent from around the world.
• Provide developmental and positive feedback, as well as technical and coaching advice.
• Be an effective Change Manager, leading the team through periods of change, displaying motivating and encouraging behaviors.
• Organize team structure to achieve strategic business priorities.
• Solve problems and issues within the team.
• Gain agreement across the business through gathering input, exploring ideas and influencing towards the outcome that adds the most value to the business 
• Inform senior managers on strategic topics. 
• Support analysts to develop and implement effective account security detection and prevention strategies to mitigate customer and partner impact while ensuring appropriate balance between user experience, risk and operational costs.
• Undertake strategic workload analysis and support the Account Security Operations team to prioritize in a practical way based on impact and risk.
• Manage account security incidents/crises by assessing impact and working with business partners and technical teams to limit exposure and solve the problem.
• Contribute to Booking.com’s growth through interviewing, on-boarding, or other recruitment efforts

 

B.skilled

• 2+ years management, mentoring and coaching experience within an international company
• 2+ years of Cyber Security/Fraud Prevention experience
• Great communication skills and problem-solving skills
• Strong knowledge of the main types of attacks and schemes at a good technical level in all online remote service channels for the main types of services (banks, e-wallets, e-commerce, loyalty programs, etc.) 
• Knowledge of basic tools for working with structured and unstructured data: SQL, Excel, working with large text data (grep, regexp, jq, awk, sed, etc.) 
• Experience in anti-fraud departments of banks, payment systems, mobile operators or vendors of anti-fraud products. 
• Bachelor/masters (preferably in the field of information technology or information security)
• Experience leading a team (+5 people) in a Agile environment is a plus
• Experience in collaborating with Product/Engineering teams is a plus
• Hands-on attitude
• Crisis management experience is a plus
• Ability to work under pressure and adapt quickly to environment changes
• Knowledge and experience in using analytical tools and / or programming languages: Python, Scala, etc. is a strong asset
• Experience in consulting customers/partners, conducting presentations and demo scenarios is a strong asset

 

B.offered

• Living and working in Amsterdam, one of the most cosmopolitan cities in Europe
• Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travellers worldwide
• Working in a fast-paced and performance driven culture
• Opportunity to utilise technical expertise, leadership capabilities and entrepreneurial spirit
• Promote and drive impactful and innovative engineering solutions
• Technical, behavioural and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
• Competitive compensation and benefits package and some great added perks of working in the home city of Booking.com

We value Diversity of all types and in an open, dynamic workplace. This has been a pillar at Booking.com since day one, and something we continue to strongly believe in and build today.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.