Job Description
Your new role
- Develop, coach and motivate your team of outbound agents to achieve and exceed sales & quality targets;
- Contribute to process improvement by analyzing performance, identifying improvement areas and implementing new strategies;
- Coach your team daily through structured feedback, call shadowing and leadership best practices tailored to telesales and customer service;
- Collaborate closely cross-department to ensure consistent and continuous efficient service delivery;
- Build a positive, open and engaged team culture where people grow and succeed together.
Qualifications
What we expect from our new colleague:
Fluency in both Spanish & English languages;
A proactive, customer-first mindset combined with adaptability and passion for tackling new challenges;
Curiosity, eager to grow with a solution oriented “Can Do” attitude;
Proven experience in Customer service, Telesales or another similar area, with a strong background in managing and developing teams;
Expertise in using Contact Center related software for handling inbound/outbound calls, Excel/Gsheet;
Empathetic leadership style, excellent communication and coaching skills;
The ability to foster a motivated, cohesive team;
A genuine interest in the automotive industry and familiarity with Google tools will be a plus.
Additional Information
What you can expect from us:
A learning and growth environment (leadership and operational trainings);
Implication and support in delivering department projects and process improvement;
A nice office just few minutes away from Aurel Vlaicu metro station;
A dynamic and transparent team atmosphere;
Private health insurance via Medicover.
