Work Flexibility: Onsite
As a Technical Services Specialist, you'll be responsible for ensuring both the quality checking of new products and the repair of items that have failed in the customer environment. You'll also promote service agreements after warranty periods have expired and perform contracted periodic maintenances. Your role involves troubleshooting, maintaining, calibrating (if needed), and overseeing the overall status of Stryker equipment by ensuring the 'gold standard' in all aspects of Stryker Services.
What you will do:
Diagnoses and fault find the repair of company productsUndertakes the service and repair of company products to the required standardsInvestigate and evaluate faulty items and quote on the repairs accordingly. Ensure that repairs comply with quality standards of IEC and compile technical reports.Responsible for the testing of company products and provides fully completed test and service reportsPerforms upgrades on company devices as requiredHas periodic maintenance visits and performs calibrations on company devices as requiredInforms Supervisor to keep on critical levels of spare parts inventory to fulfil warranty downtime obligationsLiaise with internal and external customers, supply backup equipment and work according to deadlines. Ensure effective job card system and give feedback to customers when required.Supports service partners/dealers and team members in troubleshooting company productsEnsures all relevant repair/service information is entered into the databaseReports any customer complaints received by service department are handled within company quality system guide linesWhat You Need:
Degree in Biomedical Engineering or other related equivalent qualificationMinimum 2-3 years experience in similar positionFluent and skilled in local language as well as EnglishExcellent knowledge of Microsoft Office (Word, Excel, Power Point)Excellent computer skillsTechnical aptitudeAbility to manage stress and conflictsAbility to bring tasks through to completionAbility to handle multiple tasks and projectsAbility to manage time and projectsAbility to prioritize work and keep detailed and confidential recordsAbility to communicate / present to large groups of peopleStrong interpersonal skills including written and oral communicationTravel Percentage: 50%
