Technical Support Engineer – Data Center in Bucuresti

OpenStack (regular) VMware (regular) API (regular) Python (regular) TCP/IP (regular) What You will DoEnsure 24/7 availability of the production environment and supporting critical customer operationsParticipate in Change Advisory Board Review Meetings internal and with customerSupporting the root cause analysis process, and ensure remediation of major issuesAbility to provide assistance in a support capacity with problem and incident resolution and assume major incident and problem ownership and accountabilityA strong understanding of the ITIL framework and its application in a production environment.Troubleshoot & resolve the incidents and problem tickets within SLA/SLODevelop and maintain a working knowledge of existing and new technologies and be able to tie the design and implementation of infrastructure to the managed componentsPerforms Troubleshooting and Diagnosis of Complex IssuesProvide input to continuous improvement and process change suggestionsProvide phone/email consultation to independently debug complex network problemsProvide systems/product training to peers within the teamTake ownership and accountability expectations in managing cases and customer situationsEscalation point for engineersWho You'll Work WithAs part of the Cisco CMS organization, you will be part of a dynamic, fast paced and supportive team that will build you up as you manage the technical support for some of Cisco's biggest customers. You will be given the opportunity to work alongside many of Cisco's Technical and Advanced Service organizations and will receive unique insight into the IT services industry all the way from pre-sales to day 2 support as an engineer focused on some of Cisco’s key customers.Who You AreKnowledge of the following areas: Data Centre Networking and Data Centre ProductsYou should have good experience in Networking industry experience and knowledge of products and protocolsProficiency in the following technologies: TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, MPLSStrong Data Centre Knowledge– Nexus Routing & Switching, ACIKnowledge of using Wireshark, or other Protocol AnalyzerExperience in the following products / solutions: Cisco Nexus 2000, 3000, 5000, 7000 , ACI , VXLANShould have exposure in troubleshooting ACI devicesKnowledge of Python, API’s and/or other programming languages is beneficialKnowledge of virtualization products like VMware, OpenStack etc. is beneficialGood to have knowledge of security firewall productsShould be a very good team playerAbility to Assertively communicate and demonstrate Technical Leadership on Troubleshooting scenarios, especially over WebEx / telephonic customer conversationsEducation & Experience:Typically requires Bachelor's degree in a technical field or equivalent 3-6 years related Data Centre and Network related experiencePreferred CCNA/CCNP/CCIE Certification (R&S or DC)4-6 years of experience in Data Centre technology at a Network Operations Center or Technical Assistance CenterStrong technical experience to include ACI, Data Center, Cloud & Virtualization technologiesAbility to work with internal and external executive level customers with confidence while providing an exceptional experienceITIL