Job Responsibilities The successful candidate will utilize his/her advanced knowledge of telecommunications and excellent customer service skills in this position to:- Provide exceptional customer service and technical support for Huawei Core products - Troubleshoot hardware and software issues under guidance and identify network/applications issues- Provide customers detailed information on how to set up, configure Core Products- Use trouble ticket system for tracking customer interactions and issue resolutionFollows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction.Customer satisfaction: Met customer requirements with no valid complaint from internal or external customers and no human-caused accident. Complied with cyber security management regulations. Position Requirements Business Skills Requirements:1. Communication Skill – Can effectively communicate with junior-level customers or internal personnel. Be able to understand and analyze customer requirements and provide effective answer.2. Problem troubleshooting - Have technical skills of Software product maintenance & support. Can independently undertake technical tasks of a product, such as network maintenance, fault analysis, technical query answering. 3. Problem Analysis – Able to identify root cause of problems/issues reported by customer and able to create RCA.4. Problem Solving skill – Able to understand solutions and communicate them effectively to front line for implementation.Professional Knowledge Requirement:1. LTE, UMTS and GSM/GPRS Call flows2. BTS,BSC, eNodeB, installation, operation and maintenance3. Microwave Transmission knowledgeOther Requirements:Availability of international travel
Wireless Service Engineer in Bucuresti
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