Wireless Service Engineer in Bucuresti

Job Responsibilities The successful candidate will utilize his/her advanced knowledge of telecommunications and excellent customer service skills in this position to:- Provide exceptional customer service and technical support for Huawei Core products - Troubleshoot hardware and software issues under guidance and identify network/applications issues- Provide customers detailed information on how to set up, configure Core Products- Use trouble ticket system for tracking customer interactions and issue resolutionFollows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction.Customer satisfaction: Met customer requirements with no valid complaint from internal or external customers and no human-caused accident. Complied with cyber security management regulations. Position Requirements Business Skills Requirements:1. Communication Skill – Can effectively communicate with junior-level customers or internal personnel. Be able to understand and analyze customer requirements and provide effective answer.2. Problem troubleshooting - Have technical skills of Software product maintenance & support. Can independently undertake technical tasks of a product, such as network maintenance, fault analysis, technical query answering. 3. Problem Analysis – Able to identify root cause of problems/issues reported by customer and able to create RCA.4. Problem Solving skill – Able to understand solutions and communicate them effectively to front line for implementation.Professional Knowledge Requirement:1. LTE, UMTS and GSM/GPRS Call flows2. BTS,BSC, eNodeB, installation, operation and maintenance3. Microwave Transmission knowledgeOther Requirements:Availability of international travel


Datele de contact vor fi vizibile dupa ce veti aplica!

www.mynextjob.ro folosește cookies. Navigând în continuare, iți exprimi acordul pentru folosirea acestora. Află mai multe Am ințeles!