Application Support Engineer L2 in Constanţa

PL/SQL (nice to have) SQL (nice to have) Icinga (nice to have) Grafana (nice to have) ELK (nice to have) Linux (regular) trouble shooting skills (regular) Analytical skills (regular) ITIL process (regular) PAYBACK is the world’s leading multi-partner loyalty program. As an international player, we operate in German, Italian, Mexican, and Austrian markets. More than 10 million active customers already use the German PAYBACK app and mobile PAYBACK services via their smartphones. As 2nd Level Application Support Engineer you will work in an international environment with development colleagues to ensure Application availability for PAYBACK Italy, Austria and Poland. Your responsibilities: Application support Engineer 2nd Level working in DevOps model.Good verbal and written communication skills.Good troubleshooting skills, analysis of performance issues and incidents.Ensure issue resolutions happens within the agreed RTOApplication Monitoring and debugging using DevOps tools to ensure application availability (including continuous improvements).Monitoring configuration, writing scripts to automate redundant tasks/reports.Awareness about (ITSM) Incidents, Changes Management, Problem management processesLogs review, data discovery in database tables for investigation of failures.Raise a defect and start pro-active work on resolution when the issue got identified.Escalate unexpected behavior (bugs in implementation) to the implementers teamCollaborate/Communicate with external service providers and partners, ensuring consistent service delivery across the platform. Your Profile: Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.2-10 years of experience as an Application Support, with emphasis on monitoring, incident, problem, and change management procedures following ITIL process.Proven ability to communicate with cross-functional teams.Strong analytical / trouble shooting skills. Knowledge any of ELK/Grafana/Icinga is an advantage.End user knowledge of Linux operating systems, including shell or python scripting.Knowledge of SQL , PL/SQL knowledge is an advantage.Experience with operation of Nginx / Tomcat / WebLogic / Oracle.Experience in OpenShift / GCP is an added advantage.Working knowledge of flat file and XML based batch processing.Working knowledge of common communication protocols (i.e. SFTP, SSH, HTTP, etc.).Strong ability to communicate clearly with Business Partners, Leadership, non-technical end users. How about? Employment contract? Of course. With us you do not have to worry about stable employment. ‎Flexible working hours? ⏰Sounds great! We start working between 8 to 10. Friendly atmosphere at work? Yes! In PAYBACK, people are the most important asset‎. Dress code? We definitely say no. There are no rigid dress code rules in our company, sneakers are more than welcome. Trainings? Of course. We provide training to develop hard and soft skills. Working in a hybrid model? Of course! You work with us 2 days a week from the office, 3 days a week from home. ‎Something is missing? Open communication is our priority, so dare to ask!‎