As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. [NYSE: EGHT] is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.For additional information, visit , or follow 8x8 on LinkedIn, Twitter and Facebook.As a Billing Analyst, you will be the first port of call for customers who challenge their invoices. You will use your skills and training provided to investigate and resolve the customer query in order to secure payment for the invoice. This communication is done through a case management system and phone calls. Investigation into call data, billing data and comparison to contract is required with a keen eye for detail. Liaising with multiple departments including Account Management, Deployment and Customer Care is essential to the role, therefore a professional attitude and excellent communication skills are fundamental.
Responsibilities:
- Conduct billing analysis using multiple systems to help solve customer disputes
- Use Microsoft Excel to calculate required changes to invoices/credits where required
- Send billed data, reports and copy invoices to customers as required
- Ensure timely resolution of billing queries through our case process
- Liaise with third parties, the customer and internal contacts
- Assist with documentation and system improvements of all billing related processes
- Answer and (re)direct calls to the correct contacts within the business and answer queries where possible
- Log all Cases from emails and calls
- Complete and assign cases
- Escalate complex complaints and tickets to management / senior billing analysts
- Investigate recurring billing issues with a view to automate future billing without error
- Help improve overall billing accuracy and satisfaction
- Be the ‘Face’ of the billing department
- Complete other ad-hoc billing tasks and queries
- Cross check orders and invoices against contracted terms to ensure billing consistency from contract signing to invoicing
Qualifications:
- 2+ years of experience in a similar role
- Excel (V-Lookup, basic formula & Pivot Tables) and Word Experience
- Good prioritisation skills under high workload
- Comfortable handling customers in different situations
- Problem Solving and results-oriented
- Well organised
- Good Communicator
- Self-Motivated
- Excellent English communication skills
Working at 8x8:
- Industry leading, award winning technology and recognised on two Gartner Magic Quadrants
- Inclusive, supportive and collaborative culture yet with a winning mentality
- Encouragement and environment to make a difference
- Fun – check out our Instagram posts in the UK, Romania and the US, the smiles are real
- Deep passion for doing the best for our customers,
