Description

& Requirements Who we are looking for Are you ready to take the next step in your collections career and work with high-value customers and stakeholders? Join our team and play a key role in ensuring accounts receivable are collected efficiently while maintaining process quality and compliance.Key requirements: We’re searching for professionals who combine strong communication and analytical skills with a proactive, solution-oriented mindset. You’re a great match if you have:

University degree in Business, Economics or relevant equivalent experience;

2 - 4 years of experience in collections;

Very good proficiency in English (additional language skills in Spanish or Italian are considered an advantage);

Advanced negotiation, conflict resolution and communication skills;

Intermediate accounting knowledge and financial concept understanding;

Experience in risk mitigation, dispute management or order management processes - a strong plus.

Your future role

Monitoring customer accounts to identify and address overdue payments, ensuring prioritization of efforts based on the risk and value of each account;

Managing collection processes, ensuring compliance with company policies and legal requirements;

Addressing customer disputes or issues regarding invoices and account balances, providing timely and effective solutions;

Collaborating closely with internal departments such as Finance, Sales and Operations to address complex or unique collection cases and resolve challenges;

Reconciling incoming payments with corresponding invoices to maintain accuracy in records and address any discrepancies;

Analyzing at-risk customer accounts, identifying potential trends and developing strategies to prevent future delinquencies;

Initiating and driving the dispute resolution process with internal stakeholders while ensuring timely and accurate resolutions that satisfy both the company and customers;

Supporting process standardization and automation initiatives to streamline collections and improve efficiency across the team.

Client Receivable Consultant | Business Delivery Solutions in Bucuresti

Contact

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