JOB DESCRIPTION
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Role Summary
The Level 3 Surface Hub / Teams Meeting Room Engineer is the senior technical specialist responsible for the design, support, optimisation, and governance of Microsoft Surface Hub and Microsoft Teams Rooms (MTR) solutions. The role acts as the highest escalation point for complex issues, leads service improvements, and ensures reliable, secure, and high-quality collaboration experiences across enterprise meeting spaces.
Key Roles & Responsibilities
Act as Level 3 escalation for Surface Hub and Microsoft Teams Rooms incidentsLead root cause analysis for recurring or high-impact meeting room issuesDesign, standardise, and govern MTR and Surface Hub room configurationsSupport and optimise audio, video, and collaboration performanceOversee firmware, OS, and application updates for room systemsLead onboarding, rollout, and lifecycle management of meeting room devicesTroubleshoot complex issues spanning AV, network, identity, and M365 servicesDefine and maintain operational standards, runbooks, and support modelsEngage with Microsoft and AV vendors on advanced escalationsSupport major meetings, events, and executive collaboration spacesProvide technical guidance and mentoring to Level 1 and Level 2 engineersCollaborate with security, network, endpoint, and M365 teamsEnsure compliance with security, change, and configuration standardsKnowledge Skills & Attributes
Expert understanding of Microsoft Teams Rooms and Surface Hub architectureStrong troubleshooting skills across AV, networking, and M365 layersCalm, structured approach during live incidents and critical meetingsStrong communication skills with technical and non-technical stakeholdersCustomer- and user-experience-focused mindsetAbility to manage and prioritise multiple high-impact issuesStrong documentation and standards-driven approachProactive in identifying and resolving systemic service issuesAcademic Qualifications & Certifications
Bachelor’s degree or equivalent experience in:Information TechnologyAV / Media EngineeringComputer ScienceTelecommunicationsCertifications (desirable):
Microsoft 365 Certified: Teams Administrator AssociateMicrosoft Certified: Modern Desktop Administrator AssociateAVIXA CTS or CTS-ISurface Hub or Microsoft Teams Rooms vendor trainingITIL FoundationRequired Experience
5+ years’ experience supporting enterprise collaboration, AV, or M365 services2+ years in a senior or Level 3 MTR / Surface Hub support roleProven experience supporting executive and high-availability meeting spacesExperience operating in managed services or enterprise support environmentsExperience with incident, problem, and change management processesTechnical Expertise
Microsoft Teams Rooms (Windows and Android) architecture and administrationMicrosoft Surface Hub (v2) configuration and lifecycle managementMicrosoft Teams, Exchange Online, and M365 integration for meeting roomsAudio and video systems:Cameras, microphones, DSPs, speakersRoom acoustics and AV signal flowNetwork fundamentals impacting real-time media:QoSVLANsFirewallsProxy and VPN considerationsEndpoint management (Intune, Windows Autopilot)Device monitoring and analytics (Teams Admin Center, Pro Management Portal)Firmware, driver, and OS update managementPowerShell and basic scripting for automation (desirable)Workplace type:
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
