Your Impact :
A successful Cloud Delivery Manager will work in concert and collaboratively with clients and software implementation project teams. The critical areas of focus will include defining expectations, the roles and responsibilities between parties and to serve as an effective liaison, representing the best interest of Cloud customers within the PTC eco-system. The Cloud Delivery Managers' efforts ensure client satisfaction and project schedule compliance as customers transition into the PTC Cloud environment. By fostering a partnership relationship, the Cloud Delivery Manager sets the foundation for a long term, satisfied Cloud client that positively influences Cloud / PTC financial goals and allows clients to realize full product and services value.
Your Team :
The Delivery Manager will influence outcomes through teamwork and persuasion with no direct reporting structure to the Delivery Manager. The Cloud Delivery Manager will work within a team of other Cloud Delivery Managers. They are responsible for building a strong rapport with other Cloud teams as well as with other PTC organization functions and individuals that will be instrumental in enabling the Cloud Delivery Manager to perform their role with excellence. Lastly, the Cloud Delivery Manager will become a key team member and facilitator within the client project team, engaging with key client executives, stakeholders, project team PM's and implementation team individual contributors.
Your Day-to-Day :
- Engaging with multiple clients daily (or hourly) requiring preparation and follow up
- Reviewing, managing, and aligning project plans with implementation teams
- Creating project plans and hour by hour cutover plans in coordination with implementation teams
- Daily internal coordination calls with the Cloud Delivery team to schedule requested work related to Cloud infrastructure and applications
- Delivering Client onboarding material to establish expectations and roles and responsibilities
- Execute Post Go transition checklist and ensure a smooth transition of the account into a production, run-state phase. As required, organize an effective hand-off to an assigned Cloud Service Manager
- During the implementation phase, represent the customer's interest and, as needed, engage with the entire PTC organization – to remove blockers to Go Live.
- Escalate issues and oversee the resolution of issues as need, into the PTC Organization
- Providing regular, meaningful updates, status, and next steps to clients, project teams, and Cloud leadership
- Your skills and Knowledge :
- Strong client-facing skills are a must, managing expectations, negotiating skills, and working together to find solutions to complex issues.
- Ability to deal with ambiguity and formulate an action plan to resolve
- Superior ability to influence others, while displaying a strong level of emotional intelligence
- Establish credibility as an effective and skilled advocate for the client within the entire PTC organization
- Ability to multitask and prioritize successfully under pressure
- Conflict management and resolution skills
- Organization skills. This fast-paced role that requires the ability to shift focus between the client's multiple times per hour, per day
- Able to effectively communicate project status and technical issues to all levels of client leadership and PTC Cloud leadership
- Ability to understand technical problems and solutions in the context of PTC products and tools
- Skilled in the use and delivery of Microsoft applications, include Powerpoint, Excel, and Gantt charts
- Superior communication skills
- Experience managing customers in coordination with service providers and project teams
- #LI-FF1
PTC Company Description
PTC enables global manufacturers to realize double-digit impact with software solutions that enable them to accelerate product and service innovation, improve operational efficiency, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation – on premises, in the cloud, or via its pure SaaS platform. At PTC, we don’t just imagine a better world, we enable it.
Why Join Us and Benefits Summary
When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it’s like to work at PTC at #lifeatPTC. We believe that diversity of experience and background leads to better ideas and a stronger company. We encourage everyone to bring their unique perspectives to our team. We take a holistic view of the employee experience and provide you with what you need to take care of your health, your wealth, your well-being, and your career. PTC benefits are among the most competitive in the industry. While your salary is the major component of your compensation, you also receive a competitive benefits package including: • Retirement Savings Plan with Company Match • Employee Stock Purchase Plan (ESPP) • Healthcare and Dental insurance • Paid Time Off and Sick Time • Birthday Day-off • Tuition Reimbursement (Canada, India, Israel, US) • Holiday Pay • Employee Referral Program • Management and Employee Training Development • Other Regional-specific Benefits All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Region
Europe
Subregion
Southern Europe
PTC Org
CSS - Customer Success
Job Category
Cloud Services
Job Type
Regular Full-Time
