CRM Specialist in Bucuresti

Calling all innovators, disruptors, and dreamers! Join L’Oréal, the world's beauty company present in over markets. For over years, we’ve been transforming, fueled by data, tech, innovation, and science. Together, we solve complex challenges at scale, while staying true to our commitments to society and the planet. This could be the beginning of an unbelievable journey. Career possibilities are endless – and YOU are in the driving seat.  What’s in it for you? At L’Oréal, our pioneeristic and agile spirit keeps us interconnected with all métiers, all the time. Forget silos: L’Oréal allows you to be part of an immersive eco-system designed to develop expertise and accelerate your growth.  Ready to shape and disrupt the future of beauty?At L’Oréal you will be asked to go beyond the ordinary and challenge the status quo. What do we expect from you? Be innovative, bring unexpected ideas, push the boundaries, and contribute to solving complex challenges! THE MISSION: WHAT WILL AWAIT FOR YOUDefine the recruitment strategy + with the eDC Manager and the Brand DirectorsOptimize DC customer path, for own e-commerce shops and stores, with focus on contactabilityBuild strong brand value proposition and implement on all touchpoints in collaboration with training, retail, customer care & e-commerceOptimize & strategize recruitment through sampling Build CRM animation plan according to eDC and stores animation plan and to consumer profilesOperational implementation of all omnichannel CRM campaign (Email, print, SMS, social, push notification...)Personalize campaignsSet up advanced segmentation: differentiated communication according to segments (customer/prospects/VIP,..)Define the A/B test plan throughout the year to improve the campaign impact Brief CRM agency (responsible for: workflows setup, workflows UATS)Trigger excellence: define customer path, optimize, personalize & develop automated communication with CRMNo loyalty program : Develop consumer engagement & retention through the implementation of VIP/reward programWith loyalty program : Manage reward mechanism, reward catalogue, program animation, upskilling KCR/BA’S Regular monitoring of metrics (recruitment, retention, Engagement, RFM, CLV/LTV,...)Strong follow-up of CRM KPI's in order to detect best practices & optimize communications O+ strategyNPS monitoring: Customer path/compartmental customer analyze REQUIREMENTS:Bachelor's degree in Marketing or a related field.Min years of experience in CRM.Experience in doing CRM in relation with brands having DCs (ecommerce shops & own brand stores)Strong analytical skillsStrong project management skills.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Proficient in Microsoft Office and CRM software. Experience with Adobe Campaign & GCP is a plusKnowledge of beauty & customer behavior is a plusREWARDS AND PERKSMonthly salary  days annual leave Meal tickets Health & Life Insurance Laptop and smartphone Friendly and dynamic work atmosphere in the diverse environment of the market beauty leader; Unlimited access to the L’Oréal “MyLearning Platform” to boost your competencies development  days per week massage in the office  day per week of fruits in the office Cherry on the cake: products from our brands’ portfolio on special occasions;Smart working: up to days of remote working per week;Access to the L'Oréal Share&Care package (FIT Onboarding Plan, Career Coaching, Psychological Support, etc.);If this sounds awesome and you think that there might be a fit, apply now!How the recruitment process looks like:Online application (we advise you to upload an updated CV indicating when you would be available to start).First interview with the HR team to understand your profile and your expectations. We have got a to supercharge your interview prep and steer your professional journey. Meeting with the business and with your potential future manager to discover in detail the mission designed for you! Last but not least, some things you must know:. We love to be the first at L'Oréal. You will get endless autonomy to propose, experiment, take risks and ensure that we stay at fore front of everything.. The beauty industry is changing! We are leading the way and you will be shaping the revolution.We are not going to lie, the pace will be intense. We'll rapidly innovate! This also means that you'll be learning faster than anyone else in the industry.. We have the resources, the focus, and a large enough user base to experiment with any ideas we can come up with. And you're going to be right in the thick of it. beautythatmovestheword JoinUsAtLoreal  Puedes inscribirte en un máximo de tres ofertas en un período de días. No puedes retirar tu solicitud una vez enviada, así que asegúrate de elegir la posición que mejor se adapte a tus habilidades y aspiraciones.