Customer Advisor with Polish in Bucuresti

What will you do? Provide post-sales support to customers by validating entitlements, assisting customers with unit diagnosis, troubleshooting and completing RMA’s when necessary or assuring a proper escalation to the 2nd level support if needed; Offer pre-sales support to customers by referring customers to local resellers / creating web orders, once customer’s specific needs have been identified. Identify opportunities and escalate to the correct internal contact. Advise customers on the correct solution for their requirements; Log customer details and problem description in our CRM tool. Escalate cases to the technical support engineers for advanced troubleshooting and resolution; Take full ownership of all customers issues until resolution and ensure timely follow up on all commitments; Respond to requests on product pricing and features; Provide language support to escalation teams where necessary. What qualifications will make you successful? Education - Bachelor’s Degree requested Fluent in Polish and English Excellent command of English language One-year experience in customer support is an advantage Ability to multi-task (logging queries while speaking with customers) PC skills (Microsoft, Windows, ERPs) Excellent interpersonal, communications and time management skills Ability to work on own initiative but also as part of a team Good verbal and written communication skills are required Basic aptitude for learning technical concepts is essential Flexible and an ability to learn quickly