Customer Care with German in Slatina

Job designation/function : Customer Care with German in Sales Introduction Requirements Required skills and requirements : Professional practice: min 1 year experience in customer care / sales Foreign language knowledge: German and English PC knowledge: User Other expected requirements: • People management • Decision making • Initiative and drive • Adaptability to change • Continuous improvement Information Responsibilities: - Maintaining contact with the client through telephone discussions, e-mail, possible direct meetings when necessary - Enter orders in the system and check their correctness, taking into account the respect of the contractual conditions - Actively monitors the progress of orders and communicates to customers information about their status, logistical information, etc. - Communicates information about stock and may contract orders based on commercial conditions agreed by the Sales Manager in advance - Follow up the preparation of delivery documents, invoicing, etc. - Communicates with all R&D, Logistics, Production, Finance departments to solve problems arising from the Customer relationship; - Maintains the relationship with the customer for issues related to the contract/order process - Promote Prysmian's product offering - Offer to customers; - Participate in the creation of a commercial strategy - Preparation of tender documents in support of the Sales Manager. - Handles any customer complaints and follows up their resolution by the departments involved and responsible - Follow up on customer receipts, payment of invoices in agreement with financial and commercial departments - Carrying out monitoring operations, archiving contracts - Carrying out reporting operations for the portfolio allocated by clients - Maintaining good liaison with colleagues in other departments with whom he/she interacts; - Tracks the requirements that products need to meet to be certified in different systems and communicates the information to departments that have a role in design, testing, certification; Organisation/Department Sales Job description