Customer Care with German in Slatina

Job designation/function : Customer Care with German in Sales Introduction Requirements Required skills and requirements : Professional practice: min 1 year experience in customer care / sales Foreign language knowledge: German and English PC knowledge: User Other expected requirements: • People management • Decision making • Initiative and drive • Adaptability to change • Continuous improvement Information Responsibilities: - Maintaining contact with the client through telephone discussions, e-mail, possible direct meetings when necessary - Enter orders in the system and check their correctness, taking into account the respect of the contractual conditions - Actively monitors the progress of orders and communicates to customers information about their status, logistical information, etc. - Communicates information about stock and may contract orders based on commercial conditions agreed by the Sales Manager in advance - Follow up the preparation of delivery documents, invoicing, etc. - Communicates with all R&D, Logistics, Production, Finance departments to solve problems arising from the Customer relationship; - Maintains the relationship with the customer for issues related to the contract/order process - Promote Prysmian's product offering - Offer to customers; - Participate in the creation of a commercial strategy - Preparation of tender documents in support of the Sales Manager. - Handles any customer complaints and follows up their resolution by the departments involved and responsible - Follow up on customer receipts, payment of invoices in agreement with financial and commercial departments - Carrying out monitoring operations, archiving contracts - Carrying out reporting operations for the portfolio allocated by clients - Maintaining good liaison with colleagues in other departments with whom he/she interacts; - Tracks the requirements that products need to meet to be certified in different systems and communicates the information to departments that have a role in design, testing, certification; Organisation/Department Sales Job description


Datele de contact vor fi vizibile dupa ce veti aplica!

loading... folosește cookies. Navigând în continuare, iți exprimi acordul pentru folosirea acestora. Află mai multe Am ințeles!