Customer Experience Trainee
Michelin is hiring!
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With the Michelin all-season internships, you can take your first step towards a career, and not just a job. “All-season” internships give you the flexibility you need: various domains to train in, part-time or full-time schedule, multiple sessions throughout the year, with varying durations (3 to 12 months, depending on the department).
Let’s inspire motion for life! No matter what career path you choose, an internship in Michelin can prepare you for the journey ahead.
Let’s talk, if:
You are a student or a fresh graduate with an economical background;
You are interested in developing yourself;
You take pride in your team spirit;
You have strong communication skills;
You are task-oriented and show initiative;
You bring creativity to the table, to develop new ideas and approaches;
You are familiar with: Word & Excel processing, E-mail, Internet;
You are fluent in English.
You are interested in a 12 months' full time traineeship, with the opportunity to grow within the company.
As a Trainee you will:
Process & Performance Improvement: Continuously analyzes operational data to identify errors, missing information, and root causes of workflow blockages, contributing to ongoing enhancement of Sales Administration processes.
Customer Support & Issue Resolution: Manages customer requests and complaints, ensuring timely handling, prioritization, and escalation through appropriate internal channels.
Operational Management: Oversees invoice processing in Tradeshift and maintains up‑to‑date work instructions and documentation for the team.
Reporting & Internal Collaboration: Prepares monthly and ad‑hoc reports while providing internal support to cross‑functional teams to drive progress and maintain service quality.
What we’re offering:
How we recruit:
Once you submit your application, one of our recruiters reviews it. If your profile fits our role:
Michelin, a leader in the field of tires, is dedicated to sustainably enriching the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region.
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