Customer Planning Champion in Bucuresti

Customer Planning ChampionClient Description:We are looking for a Customer Planning Champion (Forecast) for one of our top clients, a renowned company in the home appliance industry, known for its innovation and commitment to quality.Responsibilities:Main purpose of the job (hor his/her scope): • Build, Validate, Track and Monitor the Planning robustness and the perfect execution of its execution. • Key Supply Chain contact point for a customer group inside a Market. • Work to improve the overall supply chain efficiency.Key Output (main areas in which the job must deliver in order to successfully achieve its purpose) • Build and approve Promotion and Phase In/Out planning for his/her scope o Approve with Key Accounts Managers (KAM) the promotion planning. o Check promotion feasibility with BU Flow Management team. o Provide visibility to Key Accounts Managers (KAM) on product availability. o Approve with Key Accounts Managers (KAM), Demand Analysts and Market Product Managers Phase In / Phase Out plans at RP3.5 stage. o Build with Key Accounts Managers (KAM) the slow-movers and obsolete inventories (SLOB) depletion plan. o On phase In, use robust methodology & factual data to define volumes (number of stores, number of product per stores, pipeline fill up; competition, remaining stock on product phased out). o Drive additional promotions on Flexible products. • Collaborate with Demand Analysts to improve Market Demand Plan on topics as: o Update Sales Event APO-DP through Promo Tool; o Use demand sensing through the analysis of short-term data to alert on planning (eg. sell out, customer stocks). o Implement with PMs (Marketing) and Key Accounts Managers allocation plans in case of supply constraints. • Drive execution for his/ her scope o Monitor and improve Quotation Orders usage rate with the Customer Service. o Follow the execution of the Phase In and Phase Out for his/her customers. o Challenge Key Accounts Managers (KAM) on planning execution for the current month. o Alert and react on deviation against plans (sales or supply delay). o Execute with Customer Care team allocation plan. • Lead Operation Excellence o Measure promotion convertion rate to improve future planning and a stronger execution. o Track and monitor Phase In / Phase Out execution for his/her customers. o Follow portfolio for his/her customers and alerts if big changes. o Analyse every week Customer Service Level (CSL) for his/her customers to identify root causes (on Life Cycle Management and Promotions). o Participate to the daily POWER15 with Customer Care to highlight execution issues and follow the action plan. o Participate to the weekly POWER30 with Demand Analysts to highlight planning issues and follow the action plan. o Organize problem solving workshops to identify root causes and build the action plan. o Participate to customer review with the Customer Care Manager. o Collaborate with Customer Care Manager to drive the specific customer action plan.Candidate Profile:Education: Master Degree, or equivalent experience. Personal characteristics: Good communication, Analytical skills,Process oriented (organized & accurate). Oriented continuous improvement and problem solving.High sensibility to products & sales comprehension, customer oriented. Knowledge: APICS education. At ease in SAP-APO, Microsoft suite