Job Description

Main Responsibilities

1. Spot Quoting Operations (All Transport Modes)

Process spot quote requests for air, ocean, road, rail, and multimodal solutions from European origins to global destinations.
Analyze shipment requirements (dimensions, weight, routing, deadlines, special handling) and propose the most suitable transport mode and routing options.
Retrieve rates from internal tools and systems to build competitive, accurate quotes.
Ensure all spot quotes are created, updated, and closed in internal systems within the required deadlines.
Prioritize urgent requests and communicate proactively with branches and stakeholders.
Ensure full compliance with internal policies, external regulations, and customer‑specific requirements.
Maintain a detailed understanding of Europe-origin capabilities, transit times, carrier options, gateways, and constraints.
Follow all SOPs and pricing guidelines to ensure consistency and data quality.

2. Collaboration & Network Alignment

Work closely with European sub-regional quoting desks to understand local constraints, product capabilities, and customer expectations.
Coordinate with global partner branches to ensure accurate end‑to‑end pricing and routing.
Maintain strong communication with European sub-regional quoting desks for rate updates, capacity constraints
Collaborate with European sub-regional quoting desks to support customer-specific quoting needs
Track and follow up on ad-hoc requests to ensure high responsiveness and customer satisfaction.

3. Profitability & Decision‑Making

Make informed decisions on routing, mode selection, and cost structures based on internal guidelines
Identify margin improvement opportunities or alternative routing solutions.
Escalate complex or high-impact quotes to supervisors or product teams where required.

4. Reporting, Analysis & Continuous Improvement

Maintain weekly/monthly reporting on quote volumes, win/loss performance, profitability, and turnaround time.
Analyze trends by mode, lane, product, and customer to identify improvement opportunities.
Suggest process improvements to enhance speed, standardization, and data quality.
Support audits and quality checks to ensure accuracy of rates, surcharges, and operational details.

Qualifications

Key Skills & Competencies

Strong understanding of at least one transport mode (air/road/ocean/rail), with willingness to learn others.
Excellent analytical and commercial mindset.
Fast decision-making and the ability to prioritize multiple deadlines.
Strong communication and stakeholder management skills.
Accuracy, attention to detail, and high discipline in following SOPs.
Ability to work in a high-volume, fast-paced quoting environment.
Previous experience in cargo transportation industry or pricing is a plus, but not mandatory
Proficient in MS suite – including Outlook experience
Excel knowledge is an advantage

Additional Information

All your information will be kept confidential according to EEO guidelines.

Expeditors offers excellent benefits:

Customer Service Quoting Specialist in Bucuresti

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