Customer Support Specialist with French in Bucuresti

Role DetailsType of Support: Email and phone supportRequired Languages: English and French Contract Duration: PermanentPosition type and schedule: Full-time. Monday - Friday 3:00 pm to 12:00 pm Romania Time| Weekends OffWork type and Location: Hybrid in RomaniaExpected start date: March 2024About The RoleDo you like helping others? PartnerHero is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you’ll have the support you need to develop and grow your career. The reason you join won’t be the reason you stay.You’ll Be...Answering customer queries and possibly phone and live chat support on Zendesk in both English and FrenchCanceling, refunding, and modifying ordersOrganizing and resending where applicable Liaising directly with other partners of the supply chain to investigate customer cases i.e. courier, warehouse, and colleagues Monitoring and answering comments on our social media and Trustpilot reviewsSupporting the marketing and customer service teams in other AD hoc small tasks What You Bring To The Table1+ years of experience in a customer service role. Experience working within the consumer goods, toys, or electronics industries is a plusExcellent English skills; written and verbal skills are a mustExcellent French skills; written and verbal skills are a mustFluent in conversational Spanish is a plus Experience with Zendesk (or related) is a plusOrganized and capable of managing time with colleagues in different time zonesAn extremely friendly person who loves interacting with people, who is always calm, cool, and collected Critical thinker who will use all resources to arrive at the best solution for the customer and brand Proactive and collaborativeActive listener who is a determined problem solverAbility to learn and adapt quickly to new systems and softwareWhat We ProvideFull-time with the potential for overtime if requestedCompetitive compensation based on experienceAttractive benefits package including medical subscription, meal tickets, and work-from-home allowanceAccess to free posture-based fitness workouts from homePaid Sabbatical LeaveTraining opportunities provided by PartnerHero and outside entities1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Why PartnerHero?PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Loom. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.How We’re DifferentHistorically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits, but values inclusion, belonging and opportunity. Read more about our Core Values and story.PRIVACY NOTICEPartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center .