Customer Support with English (Work from home) in Craiova

Join our new Customer Advocate team from Craiova!Software is changing the world, and our new client, Atlassian, is at the center of it all. They are advancing the art of team collaboration with products like Jira Software, Confluence, Bitbucket, and Trello.This isn't your ordinary Customer Service role: Atlassian is a rapidly growing software development company, and the Customer Advocate team is responsible for improving the customers' purchasing experience.On this role, you will be a role model for delivering legendary service and will be capable of owning any customer issues; driving them to resolution. You will need to anticipate the needs of the customer and communicate effectively and professionally, while bringing up-front your experience, knowledge, wisdom and soft skills.If you live in any town/city in Romania and you want to work from home, check the conditions below:Minimum B2 English level (oral and written)Previous experience in customer support is mandatoryAvailability for a full-time schedule, Monday-Friday, 5:00 A.M. - 10:00 P.M.Availability to work from homeStrong team oriented interpersonal skills, with the ability to effectively interface with a wide variety of people and roles.Strong analytical skills, proven ability to solve problems and learn new processes quickly.Passionate about identifying opportunities for process improvementSelf-motivated to absorb and engage in continuous learningCapable of adjusting and excelling in a fast-paced and ever-changing environmentAbility to handle multiple responsibilities, multitask and work independently.Ability to not only cope but thrive under pressure.Previous experience in reviewing, processing and executing large contracts is a plus.More about your responsibilities:Provides an investigative and curious approach to each customer inquiryDedicated to finding a solution to the customers' problem vs simply providing answers to their questionsConfidence in or experience with supporting fellow experts within a similar industry or serviceYou will use your strong background in B2B or B2C customer service, including high volume email help desk, chat and phone support to provide excellent customer supportYou will get to display infectious energy for the customer experience, as well as empathy and a positive attitude for customer pain pointsYou are going to expertly voice your opinion to make things better and take actionYou will be working collaboratively with a geographically dispersed teamYou get to be flexible enough to adjust on the fly as things changeYou will mentor junior colleaguesWe offer:Stable job - permanent labor contractsFixed salary and monthly performance bonusMonthly meal ticketsInternational career - paid training and international career opportunitiesMultilingual exposure - improve your spoken and written language skillsInspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year longPrivate medical insurance coverageSpecial discounts across a variety of Banks, Telecoms, Gym & Fitness centres and more