Delivery Manager in Constanţa

Service Delivery (nice to have) line management (nice to have) Hi there! We are the biggest European Python Powerhouse with over 17 years of experience, several offices in Poland and deep commitment to Agile principles. Join a group of 600+ professionals dedicated to helping customers build outstanding products. Are you the NEXT one? The challenge At STX Next we are all proud of the quality of the services we deliver to our customers which comes from our battle-tested software development practices. The spirit of craftsmanship within us makes us keep improving our high standards which our clients value a lot. To achieve that, STX Next uses its powers to grow the business, the people and themselves constantly. In order to continue our success story, we are currently looking for a seasoned IT Delivery Manager who will be responsible for E2E Operations in his/her portfolio of customers. This is a Customer facing role, with high internal exposure. Therefore to be successful in this role, you must have a natural passion for Customer satisfaction and you should be outstanding at building long-term relationships. Requirements Our ideal candidate has: At least 3+ years of experience in IT (software development) and strong experience in IT service, project and people management;Deep understanding of how customer expectations, feedback and escalations should be handled;Proven track record in delivering multiple high-quality services to medium and large-sized clients;Solid background in IT business management (previous experience being directly responsible for budget, revenue, margin, efficiency, etc);Passion for getting Customer satisfaction at top levels;Extensive experience directly managing technical, cross functional profiles;A full “hold my beer I will take this” approach;Excellent English both in writing and speaking (min. C1) Extra points if you have: Previous experience (hands-on) in technical roles, such as web developer;Previous experience as Product Owner and/or Scrum Master;Previous experience working with international dispersed teams;Previous experience supporting sales initiatives;Previous experience in Fintech domain Why join STX Next? Manage highly responsible, self-organising teamsWork in an outstanding, non-corporate atmosphereBuild long-standing relationships with international clientsHelp the business to grow where the “sky is the limit”Inspire our people to keep improving themselves by your examplePlan your future with our transparent salary model