Incident Manager in Timiş

Our client, a leading global IT service provider, is recruiting for a Incident Manager to join their project in Romania .

Position Title:

Incident Manager

Position Type:

Permanent 

Start Date:

ASAP

Location:

Timișoara , România

Contact:

Bojan Ulemek | +49 89 23 88 98 671

Qualifications :

  • BE/Diploma in computer science, Information Technology, Electronics & Communications with relevant experience.

  • Knowledge of mobile network domains and functions (Network operation center , field, Project)

  • Expert Knowledge of Network Operations management

  • Knowledge of Stakeholder management

  • Good interpersonal skills and the ability to communicate effectively at all levels and with customer 

  • Proactive attitude to use his/ her initiative to react quickly, to work effectively in emergency situations under minimum supervision.

  • Self- motivated and capable to work within a strong team environment is essential.

  • Good knowledge of FTTH, GPON technology, IP Networking and protocols

  • Good Understanding Transmission domain

  • Good understanding of MetroE networks and Broadband networks.

  • ITIL process knowledge

  • Understanding of Service Level Agreements and Key Performance Indicators.

  • Good knowledge of Vendor Management

  • Should have user level knowledge of Operation Support Systems / Network Management System tools, preferable to have experience on Netcool, Remedy

Must Have Skills :

  • Incident detection, logging and monitoring, Classification and prioritization (against impact and urgency), Investigation and diagnosis, Escalation, Resolution, Reporting, Notification and Closure

  • Ownership, monitoring (including Jeopardy Management) and tracking 

  • Management and stakeholder reporting

  • Post Incident Review

  • War room management for Crisis Incidents

  • Conference call setup for Major and Critical Incidents

  • SLA Management 

  • Problem Ticket creation for Incidents resolved with work around

  • Contact and Escalation register management

  • Create/update/modify Incident process and Procedures

  • Handling Management calls

  • Prepare Incident reports and circulate to all stakeholders

  • Review and update Incident priority matrix

  • Work on Improvement activities based on post incident reviews

  • Work on breach mitigation and corrective actions

  • Maintain Ticket Quality

  • Daily Incident meeting on open and pending Incidents

  • Work on Aging Incidents resolution 

  • Train users on Incident management process

  • Identify automation opportunities and implement the same with the help of automation teams 

Contact

Datele de contact vor fi vizibile dupa ce veti aplica!

loading...
www.mynextjob.ro folosește cookies. Navigând în continuare, iți exprimi acordul pentru folosirea acestora. Află mai multe Am ințeles!