IT Deskside Support in Bucuresti

Make Progress Thrive We succeed when we make our clients successful. We collaborate to sharpen our insights and amplify this success. We execute with excellence. Always. We help customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We deliver results quickly by harnessing the power of thousands of pre-built solution accelerators. The Role The Deskside Support Specialist will handle Incidents and Requests initiated by LSE employees located in Levi Strauss locations defined in the Scope of Work that cannot be solved remotely by the Service Desk. What you will do Hardware break/ fix IMACD Software installation, configuration, removal, troubleshooting Support on office infrastructure – Meeting room equipment, VC setup, IP phones, printers, network Best effort support on corporate mobile phones and Apple products Asset management Remote support – to remote users or during corporate location off. Who are we looking for L1/L2 experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities. Ability to lift / move computer equipment weighing up to 30Lbs. Expert in computer support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability. Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling. Working experience in SCCM, Intune, SNOW, ServiceNOW Experienced in Problem management Excellent written and oral communications – Spanish is desirable Takes proactive ownership and works with sense of urgency. English fluency is mandatory What working at Wipro offers A competitive remuneration package including extended fringe benefits. Being part of the local Wipro Spain family and also supported by 260.000 enthusiast colleagues spread over the 6 continents; A state-of-the-art training platform so you can grow and become the best version of yourself; A dynamic working environment with room for personal development A career path within a global leading Technology firm At Wipro we find it important that you have a good work life balance so homeworking, working at the HQ About Wipro Wipro is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 220,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future. Diversity and Inclusion at Wipro We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law. Desktop Imaging


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