Responsibilities
- Answering phone calls in the mentioned languages, on a priorityestablished by the team leader;
- Handling emails / web cases / chats, translating theminto the appropriate language, depending on customer requirements, as per theservice levels agreed in terms of response time;
- Troubleshooting IT problems (incidents) according to the StandardOperating Procedures (SOP) and process trainings;
- Correct and complete documentation of all incidents,with accurate description of all troubleshooting steps followed;
- Sharing with all team members any knowledge obtainedthrough end-user or resolver interactions;
- Attending training sessions;
- Arranging working schedule with colleagues flexibly,according to business needs.
- Successfully completing the training plan and passing theprocess knowledge test (PKT) on a monthly basis;
- Providing assistance to new colleagues whenever possible;
- Inform the process trainers and the management team whenever theinformation in an SOP is identified as out-of-date;
- What can we offer?
- Attractive salary;
- Stable job offers - employment contract!
- Work in a multicultural environment;
- Various trainings (initiating, soft skills);
- Possibility of development;
- Benefits (Meal Tickets, Medical Services, Insurance, additional vacationdays, partner discounts).
- Qualifications Minimumqualifications
- Very good knowledge of English, B2
- Communicative level of English.
- Good MS Office (especially MS Excel) knowledge.
- Analytical thinking and self-starter.
- Encouraged qualifications
- Personal culture and client management expertise.
- High motivation and ability to learn.
- Ability to work under time pressure.
