JOB DESCRIPTION
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Role Summary
The Level 2 Digital Signage Engineer provides advanced technical support, configuration, and maintenance of digital signage platforms across enterprise environments. The role focuses on incident resolution, system optimisation, content deployment support, and collaboration with Level 3 engineers, vendors, and project teams to ensure high availability and performance of digital signage solutions.
Key Roles & Responsibilities
Provide Level 2 support for digital signage hardware, software, and network-related issuesTroubleshoot and resolve incidents escalated from Level 1 support within SLAConfigure, deploy, and maintain digital signage players, displays, and CMS platformsPerform root cause analysis and implement permanent fixes for recurring issuesSupport content scheduling, playback issues, and media optimisationMonitor system health, performance, and uptime using monitoring toolsApply firmware, OS, and application updates in line with change management processesMaintain accurate technical documentation, runbooks, and asset recordsLiaise with vendors and third-party support for issue resolution and escalationsSupport new installations, upgrades, pilots, and proof-of-concept deploymentsProvide guidance and mentoring to Level 1 support engineersEnsure compliance with security, network, and corporate IT standardsKnowledge Skills & Attributes
Strong analytical and structured troubleshooting skillsSolid understanding of AV, digital signage, and IT infrastructure conceptsAbility to work independently on complex technical issuesGood communication skills for engaging with clients, stakeholders, and vendorsCustomer-focused mindset with attention to service quality and uptimeAbility to manage multiple incidents and priorities simultaneouslyMethodical approach to documentation and change controlWillingness to work on-call or outside business hours when requiredAcademic Qualifications & Certifications
Bachelor’s degree or equivalent experience in:
Information TechnologyComputer ScienceElectronics / AV EngineeringTelecommunicationsRelevant certifications (desirable):CompTIA A+, Network+, or ITF+AVIXA CTS or CTS-IVendor certifications (e.g., BrightSign, Samsung, LG, Scala, Appspace)ITIL FoundationRequired Experience
3+ years experience in digital signage, AV systems, or IT support rolesProven experience supporting enterprise or large-scale digital signage deploymentsExperience working in a managed services or service desk environmentExposure to incident, problem, and change management processesExperience supporting Windows, Linux, or embedded player platformsTechnical Expertise
Digital signage CMS platforms (e.g., BrightSign, Scala, Appspace, Signage Live, Four Winds Interactive)Media players and SoC displays (BrightSign, Android, Windows, Tizen, webOS)Display technologies (LCD, LED, video walls)Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs)Operating systems: Windows, Linux, AndroidRemote monitoring and device management toolsContent formats, codecs, and optimisation best practicesScripting or automation basics (PowerShell, Bash – desirable)Understanding of cybersecurity principles related to endpoint devicesWorkplace type:
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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