JOB DESCRIPTION
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Role Summary
The Client Delivery Manager – Unified Communication and Collaboration is responsible for the successful end-to-end delivery of UC services to clients, ensuring service performance, customer satisfaction, and contractual outcomes are achieved. The role acts as the primary client-facing lead for UC delivery, coordinating technical teams, managing service governance, and driving continual service improvement aligned to client business objectives.
Key Roles & Responsibilities
Own and manage client delivery for Unified Communications and Collaboration (UC) services, ensuring SLA, KPI, and contract commitments are metAct as the primary escalation and relationship manager for UC service delivery issuesCoordinate delivery across engineering, operations, security, and governance teamsLead service review meetings, operational governance forums, and executive updatesOversee incident, problem, and change management processes for client environmentsManage service onboarding, transitions, and operational readiness for this contract.Drive continual service improvement, automation, and optimisation initiativesEnsure alignment between client requirements and UC roadmap changesManage risks, dependencies, and service improvement backlogsEnsure service delivery aligns with security, compliance, and regulatory obligationsSupport commercial activities including renewals, service expansions, and cost optimisationMaintain accurate service documentation, reporting, and delivery artefactsCollaborate with account management and sales on growth opportunities" Knowledge Skills & Attributes
Strong ability to transition services from incumbent providers and set up your organisation for success.Strong understanding of managed services and client delivery operating modelsExcellent client relationship management and communication skillsAbility to translate technical delivery into business outcomesStrong service governance and risk management mindsetConfident decision-maker and problem-solver under pressureHighly organised with strong prioritisation and coordination skillsCommercially aware with focus on value and outcomesCollaborative leadership style across multi-disciplinary teamsCustomer-centric, proactive, and continuous-improvement focused" Academic Qualifications & Certifications
Bachelor’s degree or equivalent experience in:Information TechnologyBusiness ManagementInformation SystemsCertifications (desirable):ITIL Foundation or ITIL Managing ProfessionalPrince2, PMP, or equivalent project/service management certificationAgile or SAFe certification (desirable)Service management or leadership qualification" Required Experience
8+ years’ experience collaboration, or workplace technology services3–5 years in a managed services leadership or service management roleProven experience delivering Collaboration services in enterprise or global environmentsExperience managing distributed teams and third-party vendorsStrong background in SLA-driven service delivery and customer supportExperience operating in ITIL-based service management environmentsTechnical Expertise
Microsoft Teams (Phone system, Direct Routing)Audiocodes SBCs & OVOCVoIP backbone - managed phones & ATA devicesScripting (PowerShell desirable)Workplace type:
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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