Marketing Customer Support Agent – Italian Speaker
Location: Lisbon, Portugal | On-site
Employment Type: Full-time
Languages: Italian+ English
Monthly salary: 1200 Euro gross
Role Overview
We are looking for an Italian-speaking Marketing Customer Support Agent to support advertisers on a digital advertising platform. This role focuses on paid campaign support, digital marketing assistance, and advertiser experience, requiring strong marketing knowledge and customer service skills.
Key Responsibilities
-
Support advertisers with paid campaign setup, optimization, and troubleshooting
-
Provide guidance on campaign performance and platform tools
-
Deliver high-quality customer service to marketing clients
-
Assist clients via phone, email, or chat
-
Maintain accurate documentation in internal systems
Schedule
-
Initial schedule (12-hour window):
-
Monday to Sunday: 07:00 – 19:00
-
Shifts: 07:00 – 16:00 or 10:00 – 19:00
-
2 rotational days off
-
Requirements
-
Fluent Italian and English
-
Experience in paid campaign management (mandatory)
-
Degree in Marketing or a related field
-
Proven experience in Digital Marketing
-
Previous experience in a Contact Centre or Service Program for an Advertising Technology company
-
Strong understanding of social media platforms and digital advertising fundamentals
-
Customer-oriented mindset with strong communication skills
-
Ability to work independently and as part of a team
