Job Description
Medical Services Senior Specialist
Position Purpose
The primary responsibilities of the Medical Services, Sr. Specialist is to triage and respond to all inquiries received through different channels from healthcare providers and other external stakeholders, and manage the processes related to promotional review ensuring the highest standards in medical communications.
Primary Responsibilities
Medical Review
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Manage all the processes related to promotional material review and approval (i.e. review flows, priorities, outsourcing, metrics, SOP, implementation of regional initiatives).
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Be knowledgeable of the different regulations and laws governing promotional materials in the country.
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Ensure that medical review of materials is completed with accuracy and in a timely manner, meeting company policies and country regulations prior to public release.
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Provide compliance leadership and training to country staff.
Medical Information
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Respond to or triage unsolicited on-label and off-label inquiries received from healthcare providers and other external and internal stakeholders.
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Ensure that responses to medical inquiries are high-quality professional communications.
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Set-up standardized answers for frequently asked questions or routine requests, in collaboration with Medical Advisors and Medical Science Liaisons.
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Research, assess, and compile responses from published and unpublished literature to create clinical support in a fair, balanced, and scientifically accurate format.
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Report adverse events and product quality complaints to the appropriate departments.
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DPOC (Designated Point of Contact) Process Management
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Ensure receipt, classification, and appropriate routing of product inquiries for further processing to meet regulatory and business requirements. Assure DPOC database is accurately maintained.
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Generate and report DPOC monthly key performance metrics.
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Identify gaps within the medical information process and provide rapid resolution.
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Support and train Medical Advisors/Medical Science Liaison and other staff in the management of
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DPOC/medical information requests.
Qualification, Skills & Experience
Minimum Required:
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MD, PhD, Pharm D or other relevant life sciences degree.
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Minimum of 2 years of pharmaceutical experience.
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High level of scientific and ethical integrity.
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Excellent communication skills, including listening and probing skills, across a variety of internal and external audiences.
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Strong collaboration and negotiation skills and ability to function within a team environment.
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Understanding of core systems, tools, and metrics related to medical literature.
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Excellent written and oral proficiency in English.
Preferred:
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Strong scientific baseline knowledge in assigned therapeutic area(s).
Who we are …
We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver in
innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for …
In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.
